Senior IT Command Center Analyst

2 days ago

india Bread Financial Full time
JOB DESCRIPTION

Every career journey is personal. That's why we empower you with the tools and support to create your own success story.

Be challenged. Be heard. Be valued. Be you ... be here.

Job Summary

Working in our IT Command Center requires a passion for technology, a commitment to continuous learning and vigilance to safeguard assets, both physical and virtual. The IT Command Center Senior Analyst is at the forefront of technology monitoring, collaborating with highly motivated teams dedicated to analyzing, designing, developing, and deploying solutions to better monitor and fortifying our IT capabilities, reducing the Mean Time to Detect and Mean Time to Recover. This role’s attention to detail and quick decision making plays a critical role in ensuring the stability, capacity, and resilience of our products. Through collaboration with internal teams and tech experts across our network, this Senior Analyst makes a difference to our Brand Partners and customers.
As a member of our IT Command Center, this position joins a worldwide group responsible for 24/7 monitoring and Incident Response, serving as the eyes and ears of the IT organization's infrastructure and applications. In the role as a senior shift analyst, the responsibilities encompass monitoring alerts generated by our Security Information and Event Management (SIEM) system and other monitoring tools, conducting initial investigations and escalating incidents as appropriate. Quick decision making plays a pivotal role in ensuring the organization reduces its mean time to detect incidents and reduce the impact to our internal associates, our Brand Partners, and our customers.

Essential Job Functions:

Responsible for proactively identifying IT incidents, making rapid decisions on the prioritization and impact of each incident, and taking steps to mitigate financial and reputational harm to Bread Financial. Use industry standard IT monitoring tools and internal team runbooks as an advanced user, in addition to leveraging business and system knowledge to correlate data across tools to properly action incidents in accordance with industry standard incident management frameworks and protocols. Perform more complex testing as required to confirm network availability and resiliency. Mentor and train junior analysts.

Security Operations and Event Support Monitor physical security systems and provide updates to leadership on significant security events. Complete risk and threat assessments related to travel, company sponsored events, or geopolitical events etc., and use emergency communication platform to disseminate information to impacted associates.

Process Management Lead creation and ongoing maintenance of run books/process documentation. Identify opportunities for process improvement or efficiency and drive changes to closure. Demonstrate the sense of urgency and judgment needed to effectively identify potential incidents. Collaborate with tech experts across our network to develop monitoring solutions for known problems to ensure the availability of production systems.

Communication Communicate general, technical, and operational reports or assessments to appropriate stakeholders at all levels and demonstrate ability to synthesize technical data for delivery to non-technical audiences. Properly document actions taken in systems of record. Respond to complex problems escalated by leadership. Represent the IT Command Center on critical or enterprise-wide environment issues. 

Reports To: IT Command Center, Manager

Direct Reports: None

Working Conditions/Physical Requirements:

This role is shift based (1st, 2nd, 3rd) to support a 24/7 operational environment. Working days and hours of work could vary depending on the needs of the business. Work in corporate office as required. Some travel may be required.

Minimum Qualifications:

Bachelor’s degree in Information Systems, Information Technology, Computer Science or related field of study. 2+ years of experience working in a NOC, SOC, or other operational environment. Experience working in ServiceNow. Experience working in Splunk. Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.

Preferred Qualifications:

ITILv4 Foundations Certification. CCNA Certification or similar.

Knowledge, Skills and Abilities:

Ability to multitask effectively and work with little supervision while performing duties. Ability to work in high-pressure situations. Ability to handle fluctuating workloads, conflicting priorities, and concurrent activities. Effective organizational skills, time management skills and problem-solving skills. Exceptional verbal, written and interpersonal communication skills. Ability to provide clear and concise executive level communication and updates on status, issues, and risks. Microsoft Office product suite. Azure and Splunk. Knowledge of ITIL processes. Knowledge of scripting languages (Python, PowerShell etc.)

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

About Bread Financial 

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

All job offers are contingent upon successful completion of credit and background checks.

Bread Financial is an Equal Opportunity Employer.

Job Family:

Information Technology

Job Type:

Regular

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