Trainer- Sales and Process Excellence

2 months ago


Delhi, India Emeritus Full time
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Roles & responsibilitiesContinues learning and upskilling in the EdTech industryHandle on-boarding training batches for the Sales teamWork with HR, Ops and Management to ensure high-quality sessions are deliveredEnsure employee experience is top notchFacilitate sessions for System training, Process training, Policy training, Product training & Skill development trainingWork with Core Training teams to ensure using LMS tools to deliver content/sessionsIdentify gaps in systems & processes while presenting viable solutions to address themEnsure Business expectations are communicated to new employeesEnsure on-boarding process is streamlinedConduct high-quality certification sessions to meet business goalsAddress queries while handling objections using strategic and critical thinkingUpskill and deliver ‘concept training’ in a significant mannerPresent Business Intelligence reportsAssist in building Business strategies for growthBuild and upskill in the instructional design process

Key Skills and QualificationsEffective CommunicationTeam Coaching and DevelopmentLMS Proficiency (Any LMS Tool)Content Creation and DeliveryPresentation SkillsPeople ManagementConflict ResolutionDecision MakingProcess OptimizationInstructional Design (Preferable)3-4 years

of relevant professional experience.Experience in handling NHT Training batchesExperience in dealing with Operations to uplift employee performanceMS Office applications like Excel, Powerpoint, Forms, Teams, Outlook, Word etc.Reporting skills for formulating and basic automation, trend analysis using Excel

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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