Customer Service Representative- Fresher's

2 weeks ago


Noida, India HCLTech Full time

Walk-In Drive for Customer Support Executive HCL TechProfile - Voice, customer service .HCL Tech Hiring for UK / US Voice Process 09 Sept-25 to 12th Sept 25 Walk in directly.Designation: Customer Care Representative-FreshersAny Grad/UG can apply (No Regular Students / No Law Graduate)B.tech, MTech, BCA and MCA is not eligible.Interview Location: - HCL Technologies: -A- 8 & 9, Sector 60, Noida, Uttar Pradesh Work Location: Noida Sec-144/Noida Sec 126Two Ways Cabs AvailableWalk-in Date- 9th Sept 25 to 12thSept 25Timing- 11am-3pmJob Description - Customer Service ExecutiveCandidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.Work Experience & Qualification criteria:Excellent communication skills - both verbal and written - with a professional telephone etiquetteHelpful, empathetic, and enthusiastic about customer serviceFreshers in UK/US Inbound calling preferably in Banking domainJob DescriptionAnswer all inbound queries as per call flow procedure.Adherence to process to ensure high quality and customer service.Follow escalation procedures for issues uncontrollable at agent level First call resolution.Break schedule adherence.Involvement in motivational activities, implementing feedback given during monitoring sessions.Updating various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customersContact Person- Urmika Shah



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