RM - Corporate Salary - Bangalore

Job Title Corporate Salary - Sales Manager Department Corporate Salary Business Grade Officer Location Basis Business Requirement Reporting To Relationship Manager - Corporate Salary A.Position Purpose Responsible Sales Manager for managing corporate relationships and acquiring new corporates salary relationships along with the ability to cross sell products of the bank. B.KEY Position Responsibilities Sr. Key Responsibilities 1 Ability to scan corporate markets and Industries in the area of location an identify potential 2 Growth the book by contributing from existing corporates and NTB’s (minimum 4 new NTBs on a monthly basis with an average salary size of Rs 20,000/- and minimum number of employees of 20.) 3 Increase penetration in corporates and ensure effective cross sell of products of the bank 4 Ensure effective engagement with the corporate and key decision makers 5 Engage with internal stakeholders of the bank to understand potential within the bank and work closely in enhancing share of wallet from existing customers across the segments of the bank 6 Ensure effective engagement with the corporate and key decision makers 7 Ensure all accounts sourced have salary credits into the account 8 Increase penetration in the corporates in-terms of no of salary credits and other products of the bank by working closely with the relationship team 9 Enhance Cross sell opportunities by conducting sales / service desk in every corporate by following a defined calendar along with the relationship management team / team 10 Consistently increase the managed book size by a minimum 30% month on month 11 Ability to act as an ambassador of the organization 12 Effective team management C.Qualifications and Experience Requirement Qualifications Essential Graduate Degree Preferred BCA D.Competency Requirements a.Technical Skills Skill Attribute Management Knowledge of Vendor management skills especially build relationship with the Vendor, monitor performance and driving change thru Vendors Awareness on Customer confidentiality, information security, fraud risk etc.in a Vendor relationship Service Excellence Treating Customer Right Taking end-to-end Ownership of Customer Issues Cutting across the Bank to obtain results for Customer Servicing Always handling Customers with a positive attitude Valuing the value chain within the organisation Staying ahead of Customer Needs/Queries Bank Process knowledge Good Understanding of overall banking products viz. Liability, Assets & Credit cards Understanding of RBI & TRAI circulars Knowledge of 5 Pillars of contact centre Communication Skills Clearly conveys and cascades information and ideas, through a variety of media, to individuals or groups in ways that engages the audience and helps them to understand and retain the message Is consultative and seeks to personalise communication to meet the internal/ external customers’ needs Actively seeks and analyses feedback and responds in an appropriate manner Business Acumen Makes sound commercial decisions based on a long term view of member needs, strategic direction, industry developments, political environment, commercial viability and other socio - economic factors. Demonstrates their knowledge of sound business processes and practices through the delivery of effective outcomes and value adding initiatives People Management Actively builds and fosters a friendly, harmonious and productive working atmosphere for all staff. Coach and mentor the Management and Supervisors in developing sound people management, leadership skills and relevant competencies. Actively shares your knowledge and experience with others in team. Leads by example. Models respect, helpfulness cooperation and organisational values. Builds a cohesive and collaborative team environment. Relationship Management Good Understanding of relationship management as a set of beliefs, data & processes which seek to better understand the needs of customers and to produce value to both Customer & Bank EUC Skills Basic MS Office tools including Visio & MS projects b.Behavioural Skills Competencies Attribute Professionalism To conduct your duties with good judgment and in good faith Respect To be sensitive and responsible for what we say and do Excellence To act in a manner that earns the trust and admiration of others Entrepreneurial To be enterprising and take ownership of our actions Teamwork Working collaboratively to achieve the common goals and be successful together Client Oriented/Engaging Ability to understand Customer Needs & Issues and keep them engaged while delivering the necessary Result Oriented Unwavering focus on achieving results Customer Influence Ability to influence Customers in a smooth, non-abrasive manner Influence Ability to influence stakeholders in a smooth, non-abrasive manner Orientation to Excellence Strives for Excellence in whatever they do Attention to Detail Being meticulous and checking the nitty gritty Communications The ability to convey information to others effectively and efficiently Perseverance 1.persistence in doing something despite difficulty or delay in achieving success Time Management Managing time effectively - allocating the right time to the right activity Leadership Directs and advises others on performance of their jobs, using appropriate leadership styles while managing different individuals Motivating Others Achieves results through effective use of people; inspires others to achieve goals by keeping them interested and satisfied while working on established targets. Maintains a productive and gratifying climate and by showing commitment and enthusiasm, obtains dedication from the team. Decisiveness Shows a readiness to make decisions, render judgements, commit oneself to definite opinions, taking actions and responsibility for such decisions Presentation Effective presentation skills Negotiation Negotiation skills resulting in creation of win-win situations Strategic Thinking Ability to create alternative strategies when implementing solutions for regulations Stakeholder Management Regular & appropriate engagement with all stakeholders, ensuring they are informed and aligned when required Project Management Application of processes, methods, knowledge, skills and experience to achieve the project objectives Relationship Management Understands that relationship management is a set of beliefs, data and processes that seek to better understand the needs of others and to produce value for them and the organization E.Functional Inter-linkages Internal & External All departments of the Bank, particularly Management Committee, especially: Heads of BBB Business of Geography & Products and their respective teams Heads Agri & FI and their teams Head Strategy, Retail Banking & FI Client Services Operations Marketing & Communications Business Solutions Group Compliance Board Secretariat F.Position Purpose Responsible Manager for heading the Branch * Business Banking Customer Services for RBL Bank. Leads and drives the Service Agenda across the BBB segments which includes Insignia, Non Resident Banking, Premium & Prime Clients Responsible for all activities that directly or indirectly impacts Customer Services, including the Service Management Framework, Service Processes, Service Compliance, Service Delivery, Service Performance and enhancing Client Engagement Responsible for achieving the Service Vision for the BBB Segment Ensures effective and efficient usage of staff and technology resources by managing performance against targets and continuously measuring KPIs to monitor, analyze, plan and continuous improvements of people, systems and processes to enhance performance. Using data driven insights to meet and exceed Service Levels high quality intraday Service management. Supporting the management of the Client Services Central & Regional Teams Lead & Drive the implementation of the Service Management Framework across BBB and institute a strong sense of Service Excellence resulting in the Service Vision being achieved across the BBB Network Create the Strategy for the BBB Segment in conjunction with Business Unit and implement changes to enhance our Customer Value Proposition, Service Offering & Client Satisfaction Track emerging trends in the Industry and improve all parameters required to create an Industry Benchmarked Client Service Offering resulting in improved Customer Engagement & Satisfaction Continuously explore and identify opportunities to drive positive customer experience and engagement for our service offerings and drive continuous improvement projects to improve performance against targets. Work with BBB Management to identify opportunities and ensure projects deliver desired results Support BBB Management in achieving their Business Objectives Ensure that the BBB Network consistently delivers Excellent Customer Service throughout the year. Manage and influence the achievement of High Client Engagement & Satisfaction across the network Ensure that Client Delivery & Servicing processes are client centric (Built with an Outside-In View) and work smoothly across the network. Regularly review these processes based on gathered data, with a view of improving client centricity & quick fulfillment Ensure that Client Requests, Issues & Complaints processes are up-to-date and are handled effectively and efficiently across the network Takes ownership of difficult issues & complaints and supports the handling/resolution processes Ensures that the implementation & impact of launches of new product & services to the Customer Services staff is executed effectively and results in delivery & service quality being offered to customers Ensures the delivery of excellence in Customer Service in accordance with internal business measures and ensuring that the relevant Service Staff do achieve their cross sales targets. Steps in to resolve issues related to Sales over Service incidents and liaises with BBB Management to create win-win resolutions Clearly defines responsibilities and develops effective KPIs for the BBB Services Workforce, in liaison with BBB Management. Works together with BBB Line Management to ensure these are properly communicated to the workforce on a timely basis Participates in the creation/updating of the Services Performance Management Process to ensure that the process for BBB adequately covers the objectives of the exercise. Engages with BB B Line management to ensure they understand and are aligned with the approach adopted and support the ongoing execution of the process Ensures and manages the effective working of the Service Performance Processes and analyses performance, highlighting problem areas and identifying improvement actions to BBB management Uses data gathered to view the level of Service Competencies & Skills in the BB Workforce and recommend appropriate action Additional effort is required in ensuring that the BBB Network adopts a consistent approach to customer service and there are processes in place to discuss their performance periodically using various metrics Develop & enhance team motivation processes that increase Customer focus in the BBB Services Workforce Reviews all reports on various aspects of Customer Services performance of the BBB Network, reviewing for trend analysis, etc. to ensure appropriate action is recommended and executed to improve Service Performance Design, manage ensure various client engagement & satisfaction surveys are conducted to improve service delivery and engagement processes, CSAT Scores, Service Resolution Indices, Client Loyalty, Complaint Management & Resolution, Request Delivery Vectors, etc. Creates and executes an annual Engagement Plan to visit key locations and connect with the Services Workforce Implement all Service initiatives and process enhancements XXX Establishes and conducts monthly meetings with all stakeholders to review Services performance et all Understand the regulatory, and compliance issues relating to the role and industry and ensure BBB Customer Services is fully compliant with the BCSBI and RBI Circulars on Customer Services with the support of the Central Services Team and other players Follow-up on Compliance/Audit Issues xxx Represent the Customer Services on key projects ensuring deliverables meet the needs of Customer Services Any support to the BBB Services Workforce required XXX ? Review of processes for changes/new services to ensure seamless implementation & execution XXX Supporting the management of the Client Services Central & Regional Teams Support the Services Governance processes, including the effective running of Board Meetings . Skillset Required: Cco, Cio, Clo, Coo, Cro, Cto, Marketing, Motivating Others, Leadership Skill, Stakeholder Management, Mba, Business Acumen, Effective Presentation Skill, Vat, Good Judgment, Negotiation Skills, Decision Maker, Time Management, Ms Project, Erp, Ned, Office Tools, Presentation Skill, Information Security, Negotiation Skill, Visio, Relationship Management, Attention To Detail, Management Skill, Teamwork, Oop, Insight, Performance Management, Customer Service, Compliance, Dedication, Customer Focus, Entrepreneurial, Positive Attitude, Perl, Banking, Leadership, Presentation, Decisiveness, Excel, People Management, Communication Skill, Strategic Thinking, Customer Services, Ms Office, Retail, Productive, Communication Skills, Technical Skill, Ssh, Geography, Trends, Project Management, Technical Skills