Outposter | Senior Technical Support Engineer

3 weeks ago

Kolkata, India Outposter Full time
About the Role:
We are seeking a  Senior Technical Support Engineer  with expertise in  Linux systems ,  HPC environments , and  AWS cloud technologies . In this role, you will provide advanced technical support and troubleshooting for our High-Performance Computing (HPC) infrastructure, ensuring seamless operations and optimizing performance.
The ideal candidate will demonstrate a strong technical foundation, with an eagerness and ability to  learn quickly  in a fast-paced, evolving environment. Familiarity with physical HPC systems, such as  DGX H1000 , is highly desirable.
Previous  call center or customer support experience  is a plus, showcasing your ability to manage and resolve technical issues efficiently while delivering excellent customer service.
Key Responsibilities:
Technical Support:  Provide Level 2/3 support for HPC environments, resolving complex technical support issues
HPC Scheduler Management:  Administer and troubleshoot HPC schedulers like  Slurm ; great advantage.
AWS CloudFormation:  Understanding of cloud setups and cloudformation is a great advantage.
Parallel File Systems:  Configure, monitor, and optimize parallel file systems (e.g., Lustre, GPFS).
Networking:  Manage and troubleshoot high-speed  Infiniband  networks for HPC.
NVIDIA GPU Tools:  Support GPU-based workloads with tools like  CUDA  and MPI, knowledge of NVML is bonus
Physical HPC Systems:  Provide support for physical HPC systems, with experience on platforms like  DGX H1000  highly desirable; but not necessary.
Monitoring & Root Cause Analysis:  Implement monitoring tools (e.g., Prometheus, Grafana) and perform root cause analysis for system issues.
Storage Array knowledge; Mainly troubleshooting issues
Adaptability:  Quickly learn and apply new HPC and cloud technologies to support dynamic project requirements.
Customer Interaction:  Leverage customer support skills to handle and resolve technical queries efficiently.
Collaboration Tools:  Use tools like  Slack  for team communication and coordination.
Documentation:  Create and maintain comprehensive documentation for configurations, troubleshooting, and processes.
Qualifications:
Have Skills:
Linux administration ; scripting abilities in bash or python are also a plus.
Knowledge of  HPC schedulers  (e.g., Slurm)
Hands-on experience with  AWS CloudFormation  and related AWS services.
Expertise with  parallel file systems  (e.g., Lustre, GPFS).
Familiarity with  Infiniband networking  and NVIDIA GPU tools (e.g., CUDA).
Desirable Skills:
physical HPC systems , particularly NVIDIA  DGX H1000  platforms.
Previous  call center or customer support experience  is an added plus.
Soft Skills:
learn new technologies and tools quickly .
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration abilities.
Ability to work under pressure and prioritize effectively.
Nice to Have:
Familiarity with hybrid cloud-HPC solutions.
Experience with automation tools (e.g., Ansible, Terraform); desirable
Knowledge of advanced monitoring solutions like Prometheus or Grafana.
Why Join Us?
Work with cutting-edge HPC and cloud technologies.
Contribute to innovative, high-performance computing projects.
Opportunities for career growth in a dynamic and supportive environment.
Competitive salary and comprehensive benefits.
Willing to learn HPC support
If you're passionate about solving technical challenges, eager to learn, and have a strong background in HPC and cloud environments, we’d love to hear from you
Apply now  by sending your resume and a cover letter to (your email address or application portal).
Tech Stack :
Operating Systems : Linux (Ubuntu) (MUST have 5 years)
Data Center Experience would help
Cloud Platforms : AWS (Will speed up learning)
GPU Infrastructure : NVIDIA (A100, H100), CUDA, MPI
Cluster Management : Slurm
Incident Management : Slack, Jira
Monitoring & Performance Tools : Prometheus, Grafana, Nagios
Networking : TCP/IP, VPN, LAN/WAN, InfiniBand (Should know networking very well)
Scripting & Automation : Python, Bash (Bonus)
Version Control : Git
HPC -SLURM Infrastructure; Some cloud and most physical.

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