Category Manager
4 weeks ago
Company Description
HomeTriangle is a home market network that helps homeowners make smart home improvement decisions by providing them the information needed to hire the right professionals, get inspiration, and manage their home projects. Additionally, HomeTriangle offers a SaaS platform for professionals to generate estimates, create invoices, and manage home projects seamlessly. By bridging the gap between industry professionals and homeowners, HomeTriangle makes the construction business more transparent and efficient.
Job Description: Category Manager – Service Operations
Role Summary
We are looking for a Category Manager – Service Operations to design, launch, and continuously optimize HomeTriangle's service offerings. This role will own category P&L, service design, SLA setting, data analysis of bookings, and writing tech requirements (PRDs) to improve the customer and provider experience.
Key Responsibilities
• Define new service categories, pricing, and SLAs based on market research.
• Own category-level P&L, monitoring margins and growth targets.
• Analyze bookings, cancellations, and ratings to identify gaps and improvement areas.
• Build dashboards and reports to track SLA adherence, repeat rates, and category performance.
• Collaborate with product teams to write PRDs and prioritize tech changes.
• Work with operations and sales teams to ensure smooth rollout of new categories.
• Train internal teams and vendors on new offerings and SLAs.
• Conduct competitor benchmarking and continuously evolve offerings.
Education & Experience
• Bachelor's degree in Engineering, Economics, Statistics, Mathematics, or Commerce.
• MBA in Operations/Strategy/Analytics from Tier-1/Tier-2 institutes (preferred).
• 3–7 years of experience in marketplace operations, category management, or product operations.
• Experience at companies like Urban Company, Swiggy, Zomato, Amazon, Flipkart, Ola is highly valued.
Key Skills
• Analytical skills (SQL, Excel/Google Sheets, dashboard tools like Metabase, Power BI).
• Strong product thinking and ability to write PRDs.
• Deep understanding of supply-demand dynamics, cancellations, pricing & incentives.
• Strong communication and stakeholder management skills.
• Process design mindset – able to create SOPs and scalable workflows.
Key KPIs
• SLA adherence (response times, job completion rate).
• Service category NPS, repeat rate, and cancellation reduction.
• Category revenue growth and margin targets.
• Reduction in escalations & support tickets.
• Successful rollout and adoption of tech/product changes.
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