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Relationship Manager

4 weeks ago

Kolkata, India Onex Solutions Pvt Ltd Full time

Position Overview : OneX Solutions is a leading advertising and marketing company, committed to delivering exceptional value to our clients. We specialize in digital services, and we're passionate about fostering long-term, trust-based relationships with our customers. We're looking for an experienced and client-focused Relationship Manager to join our growing team and help us continue to provide outstanding service. If you're passionate about building relationships, understanding client needs, and driving business growth, we want to hear from you

Key Responsibilities:

 Client Relationship Management: Develop and maintain strong, long-lasting relationships with clients. Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations are exceeded.

 Account Growth: Identify and pursue opportunities for account expansion, cross selling, and upselling additional products/services. Work to increase revenue and client retention.  Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and timely setup of services or products.

 Problem Resolution: Act as a trusted advisor by proactively addressing client concerns or issues. Resolve problems efficiently and ensure high levels of client satisfaction.  Regular Communication: Conduct regular check-ins with clients to assess satisfaction, identify opportunities for improvement, and gather feedback.

 Collaboration: Work closely with internal teams (sales, marketing, product, support, etc.) to ensure seamless delivery of services and products to clients.

 Reporting & Documentation: Maintain accurate and up-to-date client records, including contact information, service history, and notes on key conversations. Track account activities and client feedback.

 Market Intelligence: Stay informed on industry trends, competitor offerings, and market conditions to effectively position the company's products and services to clients.

 Client Retention: Implement strategies to enhance customer loyalty, increase client satisfaction, and reduce churn. Qualifications:

 Experience: 2+ years of experience in relationship management, account management, or a customer-facing role, preferably in service-selling industry.

 Education: Bachelor's degree in Business, Marketing, Communications, or a related field.  Client-Focused: Strong ability to build rapport with clients, understand their needs, and provide solutions that drive value.

 Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively.

 Problem-Solving Skills: Strong critical thinking and problem-solving abilities to address client concerns and challenges..

 Organizational Skills: Ability to manage multiple client accounts and prioritize tasks effectively.

 Technical Skills: Familiarity with CRM software, MS Office Suite. Experience with data analysis and reporting tools is a plus.

Job Type: Full-time

Pay: ₹15, ₹69,178.36 per month

Benefits:

  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person