Resource - Garage Cafe Operations Manager

Found in: Whatjobs IN C2 - 3 weeks ago


india Royal Enfield Full time
Job Requirements

Position title

Resource - Garage Cafe Operations Manager

 

Reports to

Lead - Wanderlust & Garage Cafe

 

Job grade

Deputy Manager

 

Location

Goa

 

Job Purpose

The role of Garage Cafe Operations Manager will be completely responsible for establishing the Garage Cafe as a “must visit property in Goa” and create superior customer experience through the Cafe. The position will report to the Lead - Wanderlust & Garage Cafe and work closely with the Global Brand Organization.

 

Key Responsibilities

  • Drive the revenue and operations for the Garage Cafe and build it as a flagship brand beacon
  • Fully responsible for all aspects of all departments of the property, with focus on the cafe but expanding to sales and service of motorcycles
  • Evolve the property into a destination cafe in Goa by building the right experiences and managing demand gen
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests
  • Conduct regular operations team meetings with all the Leads to discuss routine operational matters, sales targets, user feedbacks and action taken for service recovery, and also any staff issues.
  • Ensure SOP implementation in all departments and check the same during routine operational checks.
  • Inspecting all department with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture
  • Monitor the coordination between all departments for smooth & efficient operations
  • Assessing and reviewing customer satisfaction and service recovery process
  • Identifying staff learning needs and assisting with development
  • Conduct regular meetings with marketing for enquiry & follow up & conversion to grow up the business
  • Responsible for the overall management of the operation of the hotel
  • Any other duties assigned

Work Experience

Education

Bachelor's Degree (Full Time) - Specialization in Hospitality / Retail

 

  • Experience
  • 7 to 10 years of experience in hospitality & retail industry
  • Possessing clear brand sensibility and creative abilities
  • Passion for motorcycling and experience of working with Lifestyle/youth brands would be an advantage


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