Head - Operations - Hospitality (5-15 yrs)
1 month ago
Profile : Head of Operations
WFO/ WFH
Job description :
Key Responsibilities :
1. Operational Management:
- Oversee the day-to-day operations of all cafes within the region.
- Ensure cafes maintain high standards of cleanliness, maintenance, and safety.
- Develop and implement efficient operational processes and procedures.
2. Staff Management:
- Recruit, train, and supervise cafe managers and staff.
- Foster a positive work environment and provide leadership and guidance to the operational team.
- Conduct performance evaluations and facilitate professional development.
3. Customer Service:
- Ensure that cafes consistently deliver outstanding customer service.
- Address customer complaints and feedback, striving to improve the customer experience.
4. Financial Management:
- Develop and manage the budget for the region, with a focus on cost control and revenue growth.
- Analyze financial reports and take actions to maximize profitability.
5. Inventory and Supply Chain Management:
- Manage cafe inventory levels and ordering processes.
- Oversee relationships with suppliers to ensure timely and cost-effective supply chain operations.
6. Quality Control:
- Maintain and improve quality control standards for food, beverages, and overall cafe presentation.
- Ensure adherence to health and safety regulations.
7. Marketing and Promotion:
- Collaborate with the marketing team to execute promotional and marketing campaigns.
- Drive initiatives to increase foot traffic and sales.
8. Expansion and Growth:
- Assist in planning and executing the expansion of the cafe chain in the region.
- Evaluate potential locations and assess their viability.
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