#13466 # 1 | Laptop Hardware Technician

3 weeks ago

Bengaluru, India Qualitest Full time
Job Description
The Hardware Technician’s role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance.
The individual will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Responsibilities Strategy & Planning
oAssist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
oAccurately document instances of hardware failure, repair, installation, and removal.
oAssist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
oSupport development and implementation of new computer projects and new hardware installations.
oMaintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
oRecommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
Operational Management
oWork with end users to identify and deliver required PC service levels.
o Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
o Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
o Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
o Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
o Receive and respond to incoming calls, and/or e-mails regarding PC and/or hardware problems.
o Construct, install, and test customized configurations based on various platforms and operating systems.
o If necessary, liaise with third-party support and PC equipment vendors.
Position Requirements Knowledge & Experience
oHands-on hardware troubleshooting experience.
o Ability to operate tools, components, and peripheral accessories.
o Able to read and understand technical manuals, procedural documentation, and OEM guides.
o Ability to conduct research into PC issues and products as required.
o Effective interpersonal skills and relationship-building skills.
o Strong written and oral communication skills.
o Ability to present ideas in user-friendly language.
o Understanding of the organization’s goals and objectives.
o Self motivated and directed.
o Keen attention to detail.
o Analytical and problem-solving abilities.
oAbility to effectively prioritize and execute tasks in a high-pressure environment.
oAbility to work in a team-oriented, collaborative environment.
oStrong customer-service orientation.
Education & Certification
oDiploma \ bachelor’s degree or associate study with 0-2 years of experience (Freshers can also apply)
3 must haves
Installations 4/3
Configurations 4/5
Hardware Upgradation 3/5
Benefits
Why QualiTest?
Have continuous access to and work with Senior Testing Specialists and Practice Experts
Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant
Work with cutting edge technology in a company built by testers for testers, this is what we do
As a global company, we offer unique placement opportunities around the world
Our QualiTesters are the reason for our success, we constantly encourage career development and promote from within
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