System Technician

3 weeks ago


Bengaluru, India Antal International Full time
Job Description

Role-System TechnicianExperience - 3 to 5 yearsLocation-BangaloreShifts-Rotational(including night shift also)Working days-5 daysIndustry-Travel

In this role, you will assist the Senior System Technician with developing and delivering training to all team members. The SystemTechnicians will compile and publish team metrics. This role represents the Enterprise ICT Organization and will cooperate with other ITfunctions to support the regular flow of business and IT projects and tasks; this role will also interface with non-ICT teams to providetechnical assistance and insight. As the System Technician, you will adhere to all standards, policies, procedures, and securityrequirements. You will proactively improve processes and determine and recommend more effective products and applications,supporting hardware, software, and other technical solutions.Responsibilities-Troubleshoot hardware, software, and other IT solutionsFollow all ICT policies and proceduresAbility to add, change or modify new or existing reportsManage system status, taking steps to improve performance, and reliability as directed and per established policies and proceduresAssist other technical teams (hands-on support)Will contribute to technology, security, and efficiency enhancements and improvementsDevelop training materials and train team membersRequired Skills-

Proven Technical Experience in a 24 x 7 IT EnvironmentExcellent Communication Skills, Oral, Written and PresentationExcellent Knowledge of IT systemsExcellent Troubleshooting and Problem-Solving SkillsExcellent Customer Service SkillsAbility to Develop, Interpret and Follow Written IT Policies and ProceduresExperienced with Microsoft Business Software Applications and Other Communication toolsAdvanced Project Management SkillsDetail OrientedTravel

Asset Management and documentationCo-ordinates with third-party vendors when requiredProactive in tasks assignedMicrosoft and/or Cisco CertificationsFamiliarity with ISO and PCI Standard

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