IT Support engineer
2 weeks ago
Our Infrastructure Platforms & Operations organization is looking for Sr. Associate - IT Site Services Technician who can steer the End user requests and issues at local office and remote support
Role Responsibilities:
● Mobile Device Management, MFA Configuration in End user Systems
● Microsoft O, One Drive, Share point, Digital Certificates configuration on end user systems
● Responsible for assets management & inventory includes Systems, Laptop’s, Office IT equipment
● Audio & Video conferencing equipment management
● Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room
● Installing and Configuring VPN's on end user systems
● Troubleshooting basic Network related issues and WIFI issues.
● Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
● Knowledge on Google Workspace is additional knowledge
● Troubleshooting network connectivity in a LAN/WAN environment
● Requesting and coordinating vendor support
● Install, upgrade, support and troubleshoot Windows and Microsoft Office versions and any other authorized desktop applications
● Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment
● Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
● Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
● Customize desktop hardware to meet user specifications and site standards
● Performs work in compliance within specified warranty requirements
● Configuration of Network Printers and Shared Printers
● Providing solutions at Desktop level support and application level
● System Related problems, Software Installations, Antivirus updating
● Performing LAN and WAN administration tasks as required.
● Perform both onsite and remote Help Desk tasks end-to-end
● Upgrading Operating System & Antivirus patches in users laptops and desktops
● Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM
Qualifications:
● Diploma/Any Graduation
● - years System administrator/IT Technician
● Expert level communication skills
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