IT Support engineer

2 weeks ago


Bengaluru, India Global Pharma Tek Full time

Our Infrastructure Platforms & Operations organization is looking for Sr. Associate - IT Site Services Technician who can steer the End user requests and issues at local office and remote support

Role Responsibilities:

● Mobile Device Management, MFA Configuration in End user Systems

● Microsoft O, One Drive, Share point, Digital Certificates configuration on end user systems

● Responsible for assets management & inventory includes Systems, Laptop’s, Office IT equipment

● Audio & Video conferencing equipment management

● Ensure up & running all the AV equipment in Training rooms, Town Hall, Meeting rooms, VIP room

● Installing and Configuring VPN's on end user systems

● Troubleshooting basic Network related issues and WIFI issues.

● Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

● Knowledge on Google Workspace is additional knowledge

● Troubleshooting network connectivity in a LAN/WAN environment

● Requesting and coordinating vendor support

● Install, upgrade, support and troubleshoot Windows and Microsoft Office versions and any other authorized desktop applications

● Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment and office AV equipment

● Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

● Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

● Customize desktop hardware to meet user specifications and site standards

● Performs work in compliance within specified warranty requirements

● Configuration of Network Printers and Shared Printers

● Providing solutions at Desktop level support and application level

● System Related problems, Software Installations, Antivirus updating

● Performing LAN and WAN administration tasks as required.

● Perform both onsite and remote Help Desk tasks end-to-end

● Upgrading Operating System & Antivirus patches in users laptops and desktops

● Troubleshooting issues by administering on client machines remotely using remote desktop (RDP) or by through SCCM

Qualifications:

● Diploma/Any Graduation

● - years System administrator/IT Technician

● Expert level communication skills


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