Operations Team Lead

20 hours ago

Bengaluru, India Shining Stars Institution & travels Full time

Urgent Hiring: Team Leader Operations (International BPO | Bangalore)

We are looking for an experienced Team Leader – Operations to join a leading International BPO in Bangalore. If you have proven experience in handling large teams and driving performance, this is your chance to grow your career.

Role: Team Leader – Operations
Location: Bangalore (Work from Office)
CTC: Up to 5 LPA
Shift: Rotational

Eligibility Criteria (Mandatory):

  • 4+ years overall BPO experience
  • Minimum 1 year on papers as Team Leader – Operations
  • Must have handled large teams successfully
  • Strong working knowledge of AHT, Shrinkage, CSAT and other operational metrics
  • Excellent communication in English & Hindi
  • E-commerce domain experience is highly preferred

Key Responsibilities:

  • Lead, coach, and mentor a team to meet performance goals
  • Monitor KPIs like AHT, Shrinkage, CSAT and ensure consistent improvements
  • Drive a culture of performance, ownership, and accountability
  • Collaborate with stakeholders and maintain smooth day-to-day operations
  • Ensure high employee engagement and team motivation

Why Join?

  • Opportunity to work with a reputed International BPO brand
  • Strong career growth path in operations leadership
  • Exposure to e-commerce processes & global customer interactions

Apply Now – UrgentRequirement

Send your CV to
Call: /

This is an urgent opening – shortlisted candidates will be contacted immediately. Hurry and call us today

Note: Please DO NOT apply if you do not have BPO experience.

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