Operations Team Lead

7 days ago

Greater Bengaluru Area, India Cimmons Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

Cimmons Integrated Services, headquartered in Bengaluru, India, is a leading global service partner specializing in both B2C and B2B solutions. As an ISO 9001:2015 & ISMS 27001:2013 certified organization, we offer an extensive range of services including BPO and Call Center Support, operating 24/7 throughout the year. Our focus is on implementing robust customer experience management processes across all interaction points such as voice, email, chat, and social media. We excel in enhancing customer satisfaction, ensuring customer delight, and elevating customer retention through advanced business analytics and cutting-edge technology.

Role Description

This is a full-time, on-site role for an Operations Team Lead located in the Greater Bengaluru Area. As an Operations Team Lead, you will oversee daily operations, manage a team, and ensure the achievement of key performance indicators. Your responsibilities will include optimizing processes, enhancing customer satisfaction, and leading initiatives to improve operational efficiency. Strong communication and analytical skills are crucial for this role.

Qualifications

  • Customer Satisfaction skills
  • Analytical and Operations Management skills
  • People Management skills
  • Effective Communication skills
  • Ability to lead and motivate a team
  • Strong problem-solving abilities
  • Experience in the service industry is a plus
  • Bachelor's degree in Business Administration, Management, or a related field

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