Business Operations Manager

4 weeks ago

Mumbai, Maharashtra, India NuSummit Full time
Head Business & Sales Operations -IT Services
We are looking for a dynamic, results-driven leader to spearhead Business Operations , Sales Enablement , and Financial Strategy for our IT Services vertical. This role is critical in driving profitability, operational excellence, and strategic growth through cross-functional collaboration and decisive leadership.
Key Responsibilities
Business & Financial Operations
Lead end-to-end business operations for the cybersecurity/IT services vertical, including lead-to-cash, order-to-fulfillment, and revenue cycles.
Take full ownership of P&L, working to enhance gross margins, EBITDA, and overall resource productivity.
Drive initiatives in cost optimization, revenue assurance, and pipeline quality.
Manage financial planning and performance budgeting, forecasting, and month-over-month variance tracking.
Collaborate closely with finance, delivery, and sales teams to ensure business alignment and execution.
Sales Enablement & Deal Desk
Lead PMO and Deal Desk functions to support RFP responses, align SMEs, and facilitate multi-region resource allocation.
Oversee deal analysis, pricing strategy, and compliance with internal business policies.
Liaise with consulting and transformation partners on initiatives focused on efficiency, savings, and business restructuring.
Strategic Leadership & Team Management
Lead and develop high-performing, cross-functional operational teams across geographies.
Foster a culture of cross-skilling, resilience, and business continuity across support functions.
Collaborate with marketing, analyst relations, and executive leadership to boost brand visibility and strategic positioning.
Drive business reviews, executive dashboards, and stakeholder communication ensuring consistent alignment and transparency.
Qualifications
Graduate in Commerce/Business; Post-Graduate Diploma or MBA in Operations or Business Administration.
15+ years of progressive experience in business operations, sales operations, and service delivery preferably in cybersecurity, IT services, or managed services.
Proven expertise in P&L ownership, pipeline and performance analytics, contractual governance, and resource optimization.
Background in managing large enterprise and public sector engagements with global delivery exposure.
Strong command of data-driven decision-making, automation tools, and cross-functional leadership.
Preferred Skills & Attributes
Certifications in operational excellence (e.g., Six Sigma Green Belt, Kaizen) are a plus.
Strong leadership, interpersonal, and stakeholder management skills.
Proficiency in tools such as SharePoint, Excel, and BI platforms for reporting and dashboarding.
Immediate and early joiner will be preferred.
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