Sales and support associate

2 weeks ago

Bharatpur, India Grow Your Staff Full time

Grow Your Staff is looking for a Sales and Support Associate for a US-based independent board game publisher focused on developing interactive business simulation games. This is a full-time remote position. The role will have excellent growth opportunities. You will be directly working with the team based in New Hampshire, USA. Experience required: 5-8 years Time: 5:30 pm IST - 2:30 am IST (Tuesday - Saturday) CTC: 9-15 LPA Location: Remote Type of employment: Full-time Responsibilities Respond promptly and effectively to inquiries from support tickets, wholesale customers, and campaign backers, ensuring clear and consistent communication. Filter and manage sales, support, and campaign inboxes daily; update account information for wholesalers and localizers.  Support and coordinate crowdfunding campaigns (Kickstarter, Gamefound), including comments, updates, and administrative tasks. Assist in planning and organizing digital and marketing campaigns, and track/report performance across platforms. Maintain up-to-date dashboards, trackers, and master documents (inventory reports, comment logs, replacement request tracker, etc.). Help manage website content and e-commerce listings. Draft newsletters and updates for campaigns using Klayvio; post updates for backers on schedule. Support the Publisher by staying proactive, removing obstacles to productivity, and helping meet key deadlines. Requirements Proficiency with: Quick Books Online Google Suite Adobe Creative Cloud & Adobe Acrobat Sign Inventory management tools (SKU Vault) Ship Station Crowdfunding tools (Kickstarter, Gamefound) and email tools (Klayvio) Qualifications Bachelor’s degree in Business, Communications, Marketing, or a related field. 5+ years of experience in sales, customer support, or campaign operations roles. Understanding of crowdfunding platforms, digital campaigns, and customer communication across channels. Experience with customer-facing communication across multiple channels. Ability to organize information, maintain trackers, and coordinate across multiple teams. Strong communication skills, fluent in written and spoken English.

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