Senior Manager Customer Relationship Management

3 weeks ago

Kolkata, India Roof Reach Full time

Location: Bhubaneswar

We are seeking a highly motivated and dynamic Customer Relationship Manager

(CRM) to join our real estate team in Bhubaneswar. The ideal candidate will act as the

primary point of contact for our clients, ensuring a seamless and satisfying customer

experience throughout their journey with us.

Key Responsibilities:

● Assist clients in understanding property options, legal processes, and financial

implications.

● Handle customer inquiries, provide tailored solutions, and address concerns

promptly.

● Coordinate site visits and guide clients through project details.

● Maintain an updated CRM database to track leads, conversions, and client

interactions.

● Collaborate with sales, marketing, and operations teams to deliver exceptional

service.

● Collect and analyze customer feedback to identify areas of improvement.

● Stay informed about the real estate market, industry trends, and competitor

offerings.

Qualifications:

● Proven experience in customer relationship management, preferably in real

estate.

● Excellent communication and interpersonal skills.

● Strong problem-solving and negotiation abilities.

● Proficient in CRM tools and MS Office Suite.

● Fluency in English, Hindi and Oriya is preferred.

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