Training Services Coordination and Logistics Associate IV

4 weeks ago

Noida, India Conduent Full time

Job Track Description:

  • Performs tasks based on established procedures.
  • Uses data organizing and coordination skills to perform business support or technical work.

  • Requires vocational training, certifications, licensures, or equivalent experience.
    General Profile

  • Has advanced and specialized expertise within a range of analytical or operational processes.

  • Completes assignments and facilitates the work of others.
  • May coordinate assignments beyond work area.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others, but is not a supervisor.

  • Works autonomously within established procedures.
    Functional Knowledge

  • Has developed skills in a range of processes, procedures, and systems.

  • Acts as a technical expert in some areas.
    Business Expertise

  • Understanding of how teams integrate and work best together to support the achievement of company goals.
    Impact

  • Impacts a team, by example, through the quality service and information provided

  • Suggests work procedure and practice improvements to improve efficiency.
    Leadership

  • Serves as a team lead.

  • May allocate work to team members.

  • Provides subject matter guidance to junior team members.
    Problem Solving

  • Provides solutions to atypical problems with little or no precedent.
    Interpersonal Skills

  • Exchanges information and ideas effectively.

  • Uses tact and diplomacy when dealing with others.
    Responsibility Statements

  • Directs and coaches training coordination and logistics support team in their day-to-day activities.

  • Communicates directly with clients and training participants, including those that are higher profile.
  • Single point of contact for client and training participant escalations on issues and concerns.
  • Schedules and plans complex classroom facilities in support of classroom delivery and other events.
  • Reserves and books classrooms and manages printing and shipping of materials.
  • Schedules catering and requests classroom (AV) and (IS) setup based on class delivery requirements.
  • Coordinates successful completion of Learning Management System (LMS) intake requests and updates.
  • Coordinates and supports off-site training coordination and logistics activities for complex classroom delivery and high-profile conference events.
  • Reviews and maintains ownership of all training coordination and logistics checklists ensuring classroom delivery quality.
  • Functions as producer/manager for Virtual Instructor-Led Training (vILT).
  • Performs other duties as assigned.
  • Complies with all policies and standards.

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