Workplace Manager

3 weeks ago

Delhi, India Aapico Steps Full time
Posting on behalf of our Recruiting Partners.

Title: Sr. Digital Workplace Engineer

Location: Whole India

Industry: Digital Accessibility Services

We are currently seeking a passionate Digital Workplace Technology Engineer to create a world class digital workplace experience for our company and our clients. Reporting to the Technical Architecture & Engineering Director, you’ll be responsible for designing and building a highly available workspace that lets employees communicate and collaborate reliably and smoothly regardless of where or what time zones they’re in.

You will be engineering solutions such as modern management, mobile device management, network, servers, enendpointsvirtualized platforms, meeting room technologies, and more. You have a track record of building and expanding offices. Working closely with our senior infrastructure Architect and engineers, partners, and stakeholders, you will play a critical role in designing, implementing, and supporting enterprise infrastructure and workspace capabilities to enable a simple, sleek, cohesive employee experience.

Primary Duties & Responsibilities:

- Designing, building, deploying, and maintaining modern workplace technologies in a rapidly growing enterprise environment- Drive strategic Digital Workplace initiatives such as Modern device management, In-room conference technology, virtualized desktop and servers- Implement endpoint lifecycle management tools & processes- Partner with vendors and HQ teams to design and manage network (all layers), virtualization platforms, telecommunication systems, and storage area networks- Working closely with Facility, HR, and key stakeholders, define and rollout global and regional workspace build standards that exceed employee expectations- Provide technical leadership for workspace expansion initiatives in the Americas region- Participate in the assessment of external and internal technology capabilities required to achieve desired competitive positioning- Maintain knowledge of new technologies and platforms and provide direction on what emerging technologies should be assimilated and integrated.- Implement monitoring tools and associated processes to maintain high availability of workspace technologies- Create and maintain detailed systems documentation for support, clear and compelling communication artifacts to drive alignment and buy-ins- Train and provide knowledge transfer for junior colleagues

Who we are looking for:

- Self-motivated, articulate, and passionate to deliver the best result and achieve the highest customer satisfaction. Quick learner.- Love satisfying customers with a state of art cloud solutions, realizing ideas, building services, and unlocking the potential of new technology- Collaborative, independent, insistent, flexible, and open-minded. And you see no conflict in any of these things- Knowledgeable, resourceful, and show initiative. You always keep the customer’s objectives in mind- Positive by nature, a great team player, and both dependable and autonomous- Customer-oriented and could work at a very fast pace

Qualifications:

- BS/MS in Computer Science, Engineering, or related years of experience- 5+ years experience in the implementation, management, and maintenance of information technology infrastructure and IT systems- Experience in infrastructure operations management, including the development and implementation of telecommunication systems, deep knowledge of networks, and support services.- ServiceNow Experience a plus.- Experience with implementing and managing in-room technologies and virtualized platforms- Experience & Expertise with Microsoft Modern Workplace (M365)- Experience with endpoint tools such as JAMF, Jump Cloud, Crashplan, and MDM- Working knowledge with monitoring tools such as Thousand Eyes- Demonstrated experience in working with globally distributed resources- Understanding network & endpoint security principles (Firewall, Load Balancing, Proxies, Routing)- Solid understanding of DevOps/automation and best practices- Must be self-motivated and able to work independently, with little supervision- Ability to communicate complex technical concepts clearly to peers and management.- Detail-oriented with excellent communication skills. Strong procedural documentation skills- Proficiency with solving networking and firewall problems that flow through load balancers such, as firewalls, and networking equipment- Background in creating and deploying automation scripts preferred.- Organization skills and the ability to multi-task in a high-paced environment.- ITIL v3/4 foundation, service design, and service delivery management experience a plus- Relevant industry professional certifications such as Microsoft MCSA s, Amazon, JAMF, and Google a plus- Digital Workplace Engineer is the Microsoft O365 and Security Endpoint Engineer

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