Manager -Operation

2 months ago


Delhi, India Axis My India Full time

Role & responsibilitiesResources recruitment (Recruits, selects, hires) as per Project requirement.Forecasting caller requirement for the upcoming project.Train and evaluate callers and other supervisor.A Team player and who has handled a min of 200 250 telecallers.Regularly analyze quality data and suggest actions based on collected data.Preferably handled a Survey based process.Well versed with the Dialer/ CRM Strategies.A person who has handled inbound/ outbound processesThorough knowledge of methodologies of calling, productivity, training, and quality.Make sure that DRC (Data Research Center) team meet company's goals and provide sufficient support to achieve wise productivity.Address and resolve employee Dissatisfaction and staff Attrition.Give suggestion in questionnaire to project team for better research findings.Able to create a healthy workplace environment and Workplace culture.Flexible in working hours (Extension of shifts as per work requirement / Weekend working if required)Candidates should be adaptive to Disciplined work culture.Good knowledge of Excel and Presentation.Preferred candidate profileCall Center / KPO / AnalyticsExcellent organizational skills.Good conflict resolution.Proven leadership skills.Great decision-making skills.Strong attention to detail.Adept at budgeting and forecasting.Ability to transform data into actionable, strategic decisions.Perks and benefitsCompetitive salary and benefits package.Opportunity to work in a dynamic and growing company.Make a significant contribution to the company's success.Stay up-to-date on the latest industry trends and best practices.


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