Workforce Manager

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...

So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff optimization by ensuring you have adequate resources to meet demand; and keep a close eye and resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics. You will have the foresight in preparing for voice...

**Summary of Primary Job Responsibilities**: - To maximize efficient utilization of resources for schedules that have been released in the most cost effective way i.e. holidays, voluntary time-offs, break planning, Workforce Management Tool optimization, proactively ensuring sufficient coverage at all times to deliver contractual requirements...

The Workforce Senior Specialist II is a part of the Real-Time Adherence team within Workforce Planning is responsible for the real-time monitoring and day-to-day service levels for multiple lines of business under Consumer & Community Banking.  Job Responsibilities: Entering and reporting schedule and exception activity, providing management with...

The Workforce Senior Specialist II is a part of the Real-Time Adherence team within Workforce Planning is responsible for the real-time monitoring and day-to-day service levels for multiple lines of business under Consumer & Community Banking.  Job Responsibilities: Entering and reporting schedule and exception activity, providing management with...

Business: Piramal Pharma Solutions Department: Operational Excellence Location: Kurla, Mumbai Travel: Moderate to High Job Overview The primary objective of the role is to drive the implementation of Workforce Productivity Enhancement program across PPS sites globally to design & implement a Industrial Engineering (MOST/Time motion etc.) based...

Business: Piramal Pharma Solutions Department: Operational Excellence Location: Kurla, Mumbai Travel: Moderate to High Job Overview The primary objective of the role is to drive the implementation of Workforce Productivity Enhancement program across PPS sites globally to design & implement a Industrial Engineering (MOST/Time motion etc.) based...

Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

Client Information:With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. Client has been featured in renowned global advisory...

At AWS India, we’re looking to hire a Sr. Workforce Scheduler to be part of the AWS Support Workforce Management team in Amazon Web Services India Private Limited(AWS India). The Scheduler will lead and manage end to end scheduling life cycle and site performance during the day to ensure effective management of the incoming and outbound phone, chat and...

Digital Workforce is a high-visibility internal consulting team and Center of Excellence (CoE) supporting Consumer and Community Bank (CCB) Operations. The team is accountable to scope and drive digital workforce agenda including process selection, process design, organizational change and functional collaborative engagements across CCB Operations....

**Job Summary**: Digital Workforce projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational areas. The objectives of the group are to: - Work across functional organizations to identify synergies - Drive performance improvement through improved end-to-end process design leveraging digital workforce technologies...

Key Responsibilities: Should have worked in senior leadership roles in Workforce Management for at least 5 years with a total experience of Workforce Management for at least 10+ years. Lead and manage a team of 3-5 Workforce Managers and 50+ Workforce Management resources: responsible for the overall direction and performance of the teams Should be able...

Key Responsibilities: Should have worked in senior leadership roles in Workforce Management for at least 5 years with a total experience of Workforce Management for at least 10+ years.Lead and manage a team of 3-5 Workforce Managers and 50+ Workforce Management resources: responsible for the overall direction and performance of the teamsShould be able to...

Our key capabilities include : Organizational Change Management Organizational Design HR Operating & Delivery Model HR Process Efficiency & Policy TransactionsYour key responsibilities :As a Manager, you will be a key resource on business transformation projects. In this role, you should be able to deliver quality client service, deliver insightful solutions...

Analyst - Workforce Analytics Reporting As an analyst in our HR Data & Analytics function, you will spend every day defining, refining, and delivering our New Joiner Experience (NJE) Operations reporting strategy to meet the needs of our global business. Demonstrating strategic thought leadership, as well as delivery of best practices, you will leverage...

Real estate Background needed. Location :Nerul,Navi Mumbai Contact Centre - 10. 18 to 25 k based on experience Pre-Sales Head - 1. real estate 40/50kpm Sales Co-ordinator & MIS Cordinator - 1.real estate back ground Site Closing Head - 1. real estate Sourcing Manager - 1. real estate Affilate Manager -1. digital companies Site Office Sales Staff - 2....

Minumum 5 years experience needed. **Responsibilities** - Handling dispute with Shipping Line / Customer / Overseas Agent - Preparation of Sea Export / Import customer billing and Transportation Billing - Handling Vendor & Agent SOA - Creating Daily payment entry - Coordinating on shore and off shore clients - Managing operation on customer support,...