Deputy Manager
1 month ago
Role Purpose
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs. Do Support process by managing transactions as per requiredquality standards Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue Update own availability in the RAVE system to ensureproductivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all clientqueries Resolve client queries as per the SLA’s defined in thecontract Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting Document and analyze call logs to spot most occurring trends toprevent future problems Maintain and update self-help documents for customers to speedup resolution time Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution Ensure all product information and disclosures are given toclients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus andfacilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteousand professional manner Maintain logs and records of all customer queries as per thestandard procedures and guidelines Accurately process and record all incoming call and email usingthe designated tracking software Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messagesappropriate to listeners and situations Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client Undertake product trainings to stay current with productfeatures, changes and updates Enroll in product specific and any other trainings per clientrequirements/recommendations Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client Update job knowledge by participating in self learningopportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge – Knowledge of assigned process, tools andsystems – Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. Expert Applies the competency in all situations and is serves as a guide toothers as well. Master Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognizedwithin the entire organization. Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No. Performance Parameter Measure 1. Process No. of cases resolved per day, compliance to process and qualitystandards, meeting process level SLAs, Pulse score, Customer feedback 2. Self- Management Productivity, efficiency, absenteeism, Training Hours, No oftechnical training completed Institutional_Finance_Buy_Side_Others
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Deputy Manager Human Resources
1 week ago
pune, India JCB India Ltd. Full timeLocation : PuneEducation requirements : MBA (HR)Division / Department :HRJob Title :Deputy Manager – HRExperience : 5 to 8 YearsReporting to : Senior Manager – HRLevel / Grade :Deputy ManagerROLE PURPOSE :To ensure Capability Building process & implement key OD & Engagement interventions for Pune ManufacturingROLE DESCRIPTION / KEY RESPONSIBILITIES :the...
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Deputy Manager
2 days ago
Pune, India MICHELIN Full timeDeputy Manager - Compensation & Benefits - - - - - - - - - - - - KEY EXPECTED ACHIEVEMENTS • Adapt and deploy the rules and standards within the area of competency, in line with Company policy and legal and Labor law related obligations • Manage and implement one or more tools, programs or processes in the domain (e.g. steering of remuneration...
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Deputy Manager
2 days ago
Pune, India Johnson Controls Full timeDesignation: Deputy Manager Internal Role: Accountant (Individual Contributor) Responsibilities: Responsible for timely and accurate completion of Month End Close activities (Revenue recognition, accruals, provisions, reserves calculation, journal entries preparation / review) and reporting. Prepare and Review Balance Sheet reconciliations as per...
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Deputy Manager
1 day ago
pune, India Johnson Controls Full timeDesignation: Deputy Manager Internal Role: Accountant (Individual Contributor) Responsibilities: Responsible for timely and accurate completion of Month End Close activities (Revenue recognition, accruals, provisions, reserves calculation, journal entries preparation / review) and reporting. Prepare and Review Balance Sheet reconciliations...
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Deputy Manager Human Resources
1 week ago
Pune, India JCB India Ltd. Full timeLocation : PuneEducation requirements : MBA (HR)Division / Department :HRJob Title :Deputy Manager – HRExperience : 5 to 8 Years Reporting to : Senior Manager – HRLevel / Grade :Deputy ManagerROLE PURPOSE :To ensure Capability Building process & implement key OD & Engagement interventions for Pune ManufacturingROLE DESCRIPTION / KEY RESPONSIBILITIES :the...
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Deputy Manager Human Resources
1 week ago
Pune, India JCB India Ltd. Full timeLocation : PuneEducation requirements : MBA (HR)Division / Department :HRJob Title :Deputy Manager – HRExperience : 5 to 8 Years Reporting to : Senior Manager – HRLevel / Grade :Deputy ManagerROLE PURPOSE :To ensure Capability Building process & implement key OD & Engagement interventions for Pune ManufacturingROLE DESCRIPTION / KEY RESPONSIBILITIES :the...
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Deputy Manager Human Resources
1 week ago
pune, India JCB India Ltd. Full timeLocation : Pune Education requirements : MBA (HR) Division / Department :HR Job Title :Deputy Manager – HR Experience : 5 to 8 Years Reporting to : Senior Manager – HR Level / Grade :Deputy Manager ROLE PURPOSE : To ensure Capability Building process & implement key OD & Engagement interventions for Pune Manufacturing ROLE DESCRIPTION / KEY...
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Deputy Manager
1 month ago
Pune, India Synergy Consultants Full timeDeputy Manager - Embedded DevelopmentJob Description : Responsibilities :- Proficient in C++, C++11, or later Microcontroller, basic hardware concepts in microcontroller-based system design.- Experience in generating formal software and system requirements and specifications.- Understanding of good software design and documentation practices.- Experience...
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Deputy Manager
1 month ago
Pune, India Synergy Consultants Full timeDeputy Manager - Embedded Development Job Description : Responsibilities :- Proficient in C++, C++11, or later Microcontroller, basic hardware concepts in microcontroller-based system design.- Experience in generating formal software and system requirements and specifications.- Understanding of good software design and documentation practices.- Experience...
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Deputy Manager
4 weeks ago
Pune, Maharashtra, India Synergy Consultants Full timeDeputy Manager - Embedded DevelopmentJob Description : Responsibilities :- Proficient in C++, C++11, or later Microcontroller, basic hardware concepts in microcontroller-based system design.- Experience in generating formal software and system requirements and specifications.- Understanding of good software design and documentation practices.- Experience...
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Pune, India JCB India Ltd. Full timeLocation : PuneEducation requirements : MBA (HR)Division / Department :HRJob Title :Deputy Manager – HRExperience : 5 to 8 YearsReporting to : Senior Manager – HRLevel / Grade :Deputy ManagerROLE PURPOSE :To ensure Capability Building process & implement key OD & Engagement interventions for Pune ManufacturingROLE DESCRIPTION / KEY RESPONSIBILITIES :-...
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Deputy Manager
1 month ago
pune, India Max Life Insurance Full timeDeputy Manager- Medical Underwriting No. Of Positions 1 Department Operations Function Underwriting Reporting to Manager Band 5A/5B Location Gurgaon Last Date of Submission: Appraise medical risks for life insurance application Using factors such as age, occupation, medical history,...
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Financial Advisory
4 weeks ago
pune, India Deloitte Full timeDeputy Manager Deloitte’s Center for Process Bionics (CPB) is designed to orchestrate innovative and high return Process Transformation. CPB combines unparalleled sector experience with a proven set of modern methodologies, next-gen technology solutions and assets to create an integrated solution to help clients identify significant process...
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Financial Advisory
1 month ago
Pune, India Deloitte Full timeDeputy Manager Deloitte’s Center for Process Bionics (CPB) is designed to orchestrate innovative and high return Process Transformation. CPB combines unparalleled sector experience with a proven set of modern methodologies, next-gen technology solutions and assets to create an integrated solution to help clients identify significant process...
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Deputy Manager
4 weeks ago
Pune, India Vodafone Full timeWhat you’ll doThe IT Solution Design Specialist focuses upon the provision of solution design advice and administration regarding the design and implementation of a solution and the application architecture ( for a particular platform/business capability/user journey) according to the overall vision and target architecture.The IT Solution Design Specialist...
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Deputy Manager
4 weeks ago
Pune, India Vodafone Full timeWhat you’ll do The IT Solution Design Specialist focuses upon the provision of solution design advice and administration regarding the design and implementation of a solution and the application architecture ( for a particular platform/business capability/user journey) according to the overall vision and target architecture. The IT Solution Design...
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Deputy Manager
4 weeks ago
pune, India Vodafone Full timeWhat you’ll do The IT Solution Design Specialist focuses upon the provision of solution design advice and administration regarding the design and implementation of a solution and the application architecture ( for a particular platform/business capability/user journey) according to the overall vision and target architecture.The IT Solution...
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Relationship Manager
1 month ago
pune, India Skill Ventory Full timeRoles and Responsibilities Role – Relationship Manager (Pune Circle 5 / Mumbai Circle 5 ). Location - Maharashtra to be posted at Branches in our Nagpur, Pune, Mumbai circle. Grade - Asst Manager, Deputy Manager. Desired exp - Exp in handling sales of Farmer funding, Mortgage Loans, LAP, working capital facility etc., ...
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Deputy Gm
1 week ago
Pune, India Criterion Asia Full timeThe DGM plant operations oversee the daily operations. Reporting directly to Chief Operation Director. He/She is responsible for Production, Product Quality, Supply chain, Health & safety. To deploy the industrial strategy defined by the Board of Directors. **Production** - Planning, organizing, directing, and running optimum day to day operations to meet...
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Deputy Manager
1 week ago
Pune, Maharashtra, India GE Full timeJob Description SummaryHands-on experience in Transformer, Motor, Convertor, Generator, Winding, Wiring Harness, Electrical Panels and PCB's and switchgears.Work Experience: 5 to 10 years' experience in Supplier Quality with experience in problem solving, Supplier Quality, Audits, NPI, Supplier performance monitoring & improvement. Aviation industry quality...