MIS Analyst, PG/Design, BES

7 days ago

Mumbai, India Integreon Full time

Responsibilities and Duties: Manage reporting for INT — analyzing team activities, operational data, and forecasting Regularly revisit the efficacy of existing reports and modify/improve their usability Highlight trends and provides recommendations Provides analysis against agreed service levels and pitches ideas for further improvement Identify, distinguish and analyze multiple components of a problem, and then make recommendations for business change Synthesize findings from analysis and make verbal/written recommendations to upper management Manage the global billing process from file generation to creation of billing files for APS upload Run the monthly P2P process in a timely and accurate manner Required Skills/Abilities: Ability to manage deadline pressures with demand to be consistent and deliver high-quality service Effective decision-making skills necessary to support complex operations Exposure to a diverse group of clients at all levels of the team and maintain ongoing relationships with the other hub managers globally Attention to detail, self-motivated, possesses excellent time management and problem-solving skills Approachable and open to working with staff and clients to resolve problems at any level Strong written, verbal communication skills Proficient in MS Office; Advanced skills in MS Excel  Education and Experience: A Bachelor’s degree from an accredited university Experience of working as Business Analyst or Project Manager with leading KPO or Captive centers 3 to 5 years of experience in business analysis, reporting and project management with a large production center Advanced and strategic thinking skills Proven experience in working with varied workflow tools Shift Timing: Should be comfortable working in rotational shifts – 1 pm to 10 pm or 2 pm to 11 pm or 3 pm to 12 am (in IST)

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