Supervisor - Facility Management T500-19511

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Position Summary:

MCC Site Facilities Support

Workplace Solutions team for McDonalds global office, Hyderabad is looking for a workplace experience minded expert to join our team. The Workplace Experience Supervisor executes the workplace and experience services, policies and procedures that ensure the optimal experience for our employees and guests. They ensure the soft services operations of one or more facilities/properties in the corporate global office portfolio. This role will work with the stakeholders, occupants for workplace related services provision. This role will also oversee front desk/reception/guest relations operations in partnership with IFM provider firm. We are looking for someone with 4-7 years of relevant supervisory experience with extensive knowledge of the soft services function, admin, guest relations department processes and Facilities management domain in IT/ITes organizations.

Essential Duties and Responsibilities:

Oversee Front desk/Reception visitor and guest management, Mail Room, Housekeeping, Events (internal, external), F&B, Workplace Communication and campus social and employee engagement events IT

• Lead entire gamut of soft services with strategic view of bringing the best workplace experience to employees/guests
• Ensures the work follows safety standards, conforms to specifications, and that work orders are tracked and completed within the budgeted guidelines.
• Experienced with sizable IT/ITes organization in fast paced environment with startup mindset.
• Partner with IFM provider, direct and oversee day-day operations
• Monitor IFM team KPIs and SLAs
• Partner with F&B provider for continuous improvement and to bring the best experience to employees
• MIS, functional data analysis for informed decisions
• Explore Industry benchmarking offering in soft services domain and advocate for change/cost optimization
• Contribute towards sustainable operations
• Works with Third Party Service Providers to develop and recommend strategic facility management objectives.
• Ability to work and complete assignments within time constraints and budgetary guidelines.
• Detail-oriented with the ability to make independent decisions while working well in a team. Environment.
• The role does require availability to work 9am – 6pm/12pm to 9pm Monday – Friday with on-call duties after hours and over weekends.

Basic Qualifications:

• College degree in a field related to hotel management/hospitality background.
• Ability to communicate professionally, both written and verbal with individuals at all levels of the organization.
• Completion of a training program, and apprenticeship and city/state licensure.
• Experience with technology programs and applications in soft services domain.
• Proficient with MS Office and MS SharePoint

Work location: Hyderabad, India

Reporting to: RE&WS Lead, India

Work hours: 9am – 6m/12pm – 9pm

Work pattern: Full time role.

Work mode: Onsite

Additional Information:

McDonald's is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,