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Customer Success Executive
2 months ago
About us: DSLR is a house of fashion brands. We empower individuals to express themselves through lifestyle brands.
Funding: We have raised $7M from Accel, Matrix and marquee angel investors.
Our Team
Expectations:
- Respond promptly and accurately to customer queries via phone calls, chats, and other communication channels.
- Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
- Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
- Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
- Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
- Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
- Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
