Operation Manager – Health Insurance

2 weeks ago


india Shrigoda Insurance Brokers Limited (aka INSURANCE4LIFE) Full time

Company Description:

Shrigoda Insurance Brokers Limited, also known as Insurance4life, is an insurance brokerage business that has been operating successfully on a pan-India level since 1967. With a focus on providing quality personalized services, Insurance4life covers all sectors of insurance including health, motor, commercial, travel, and more. The company's mission is to ensure that every Indian is covered with quality insurance solutions tailored to their specific needs.


Role Description:

This is a full-time on-site role for an Operation Manager – Health Insurance. The Operation Manager will be responsible for managing all aspects of insurance operations, including policy administration, customer service, providing guidance and support to customers regarding their insurance policies. The candidate will be required to work from Shrigoda’s Mumbai Corporate Office.

 

Responsibilities

  • The ideal candidate will have 2 - 3 years of experience in a Health insurance
  • Good knowledge of different insurance products across health insurance
  • Understanding of process for insurance login and issuance
  • Basic knowledge of computer systems, including proficiency in using customer relationship management (CRM) software, Microsoft Office, and online communication tools
  • Ability to manage complex client situations
  • Communicate with client for their insurance needs and explain the detailed policy features
  • Work with product team to identify new products / opportunities
  • Follow-up on cases closures from payment to issuance
  • Communicate on a daily basis with Managers from Sales multiple Insurance Companies in order to expedite issuance & underwriting process
  • Insurance knowledge and ability to understand and interpret Insurance terminology
  • Organize training sessions on product features of key products
  • Provide phone support to advisors for any client questions or clarifications
  • Excellent communication and networking skills
  • Stay updated on industry trends and regulatory changes
  • Ability to understand complex insurance products and policies
  • Experience of working directly with Brokers, Corporate Agents, Insurers or TPA is a plus


Experience: 2 - 3 Years

Job Location: Chakala, Andheri (E), Mumbai, Maharashtra, India

Notice Period: Immediate Joiner or Can Join Within 15 days



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