Vice President Clinical Operations

ABOUT IKS HEALTH

BACKGROUND

IKS Health is a leading Provider Enablement Platform that enables providers to deliver better, safer & more efficient care through a strategic blend of technology and expertise. Our solutions help provider groups create a physician-led & patient-centric care delivery model where providers are the co-navigators of the patient’s care journey through the continuum of care. Our solutions are designed with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most - the patient.

As an integrated Provider Enablement Platform, IKS Health is a go-to resource for providers and organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward thinking solutions.

The care delivery process and business solutions are driven through four interrelated Feature Clusters or Product Suite -

Revenue Optimization Services: We offer a comprehensive financial solution that maximizes revenue, maximizes cash, and minimizes the cost of collections for our customers. This line of business boasts of solutions like Revenue Cycle Management (RCM), Denial Prediction Engine, POS Collection, Liability Estimation, AR Decision Support Tools, Real-time Adjudication, & more.

Clinical Support Solutions: Suite of clinical support services that help providers deliver better clinical outcomes, better patient satisfaction, and lower medical costs, resulting in improved clinician engagement Synchronous & Asynchronous Scribe. IKS AssuRx, IKS Migrate, IKS Stacks, Inbox Management, Pre-Visit Summary, Coding Solutions, and Synchronous Clinical Concierge.

Value Based Care: We support our customers through an array of solutions that help them achieve better outcomes and therefore greater value for the care provided. Some of these solutions include Risk & Quality Optimization, Care Coordination, TCM, CCM, Patient Navigators, Utilization Management (UM), Medicine Reconciliation and Adherence, and Payment Reconciliation and Adjudication.

Digital Health Solutions: A platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises leverage the full potential of their technology assets by helping them build, enhance, maintain, support, and manage their IT assets, including building unifying data platforms; creating bespoke IT solutions leveraging Hyper Automation, Data/Analytics, Interoperability Solutions, Application Engineering; & so on.

IKS Health provides an excellent platform for leaders with exceptional clinical talent as well as experience in leading and managing a business unit. IKS currently impacts over 35000+ physicians with leading health systems in the US. With a strongly visible pipeline, IKS’ solutions will start touching and improving the lives of many more physicians in the next couple of years.

POSITION SPECIFICATION

Position: Vice President

Location: Navi Mumbai

Reporting To: SVP and Business Unit Head, CARE

Qualification: MBBS + MBA

• 15+ years of experience working in US healthcare operations with solid understanding of provider organizations including fee for service and fee for value practice models
• Clinical/Medical background (India or US)
• Degree in Management from a premier institute preferred
• Proven track record of managing teams across geographies, driving results and progressive leadership experience
• Familiar with EHR workflow and documentation along with working knowledge of Practice Management Systems
• Experience in working in hyper-growth environment and ability to deliver solutions through structured problem solving
• Demonstrated ability to show thought leadership and drive consultative conversations with executive leadership
• Self-driven and proactive with ability to multi-task and prioritize issues in a complex environment.
• Project management, implementation, planning and organizational skills
• Excellent verbal and written communication skills
• Excellent organization, motivation, leadership, and interpersonal skills
• Ability to travel as needed

CHALLENGES

The Vertical Lead (Virtual Scribe) is a core part of the Care Leadership team and will be an important enabler to IKS Health’s endeavor of delivering best in class clinical solutions to US based Physician enterprises. This role will lead the Delivery and Implementation organization to ensure high levels of Customer Satisfaction and collaborate extensively with functional departments across IKS including but not limited to Sales, Product Development, Technology, Finance and Workforce Management. This role will require travel to the US 3-4 times a year that includes spending time at customer locations.

GROWTH OPPORTUNITIES

The incumbent on the back of a good performance can choose their growth path in the company.

RESPONSIBILITIES

• Lead the entire IKS Virtual Scribe business unit to ensure high levels of customer satisfaction, employee engagement and operational excellence.
• Take end-to-end ownership of operations, delivering services that are aligned to meet customer goals and success including contractual commitments.
• Manage the P&L to drive financial performance that meets and exceeds budgets; actively participate in the annual budgeting and monthly forecasting process.
• Work with the delivery teams to resolve operational issues affecting the customer promptly and reporting performance metrics including economic value to the customer on a regular basis.
• Serve as a key senior client liaison with deep & meaningful relationships in the client organization that enable successful long-term partnerships.
• Mentor and coach direct reports to enable professional & personal growth. Developing, implementing & monitoring frameworks to elevate the human capital of the team.
• Leverage understanding of industry best practices to assess existing internal and client processes and identify opportunities to enhance the quality of outcomes or efficiency of delivery including automation.

Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions and executives.

• Review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer
• Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concerns
• Provide cost effective value-adds beyond the Statement of Work that will add value to a customer
• Proactively reduce escalations if any from the customer
• Proactively anticipate operational issues early and escalate within IKS before the customer is aware so issues can be resolved.

Drive implementations of Virtual Scribe solutions across the enterprise for both new and existing customers

• Program manage the onsite aspects of the Transition/Onboarding Plan
• Review customer process documents and work with the IKS team to ensure the standard operating process appropriately capture customer nuances and processes
• Work with the Operations teams to baseline the performance of the practice’s performance prior to IKS
• Work with the provider and their support staff to implement IKS processes
• Train and possibly coordinate the training of a provider and practices
• Ensure the provider and practice leaders are comfortable with the new service till they are in steady state

Support the design of Virtual Scribe solutions across the enterprise for both new and existing customers

• Lead teams to provide pre-Sales Solutions and co-create fit-for-purpose solutions for the prospects and customers.
• Collect/review customer requirements and work with the IKS team to ensure the IKS proposed solution adequately addresses customer needs
• Collaborate with Design & Development to help define and shape new solutions / products under development based on clients’ needs & IKS’ product development goals.
• Thought-leadership coupled with networking within the customer community to enhance the positioning of IKS as well as its products & services

Support IKS revenue growth at customers by expanding existing service and other related opportunities.

• Work with the customer’s project leader and the IKS delivery team to identify opportunities to expand IKS services for the customer
• Work with the IKS sales team (farming and hunting) to assist in proposals for prospects and customers for IKS services

Key Measurements of Success

• Ensure operational metrics with regards to ensuring SLAs are met and/or exceeded
• Ensure business metrics and value proposition is met and shared with the customer
• Ensure solutions meet customer needs and protect IKS interests
• Reduce provider escalations and ensure high levels of customer satisfaction and retention
• High employee engagement, satisfaction, and retention
• Ensure the customer will serve as a reference for IKS
• Support revenue growth for the customer

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IKS HEALTH

DALLAS

8951 Cypress Waters Blvd, Ste 100, Irving, TX 75063

HYDERABAD

M/s. NSL SEZ (Hyderabad) Pvt. Ltd., IDA Uppal, Hyderabad - 500 039, India

M/s. NSL Pvt. Ltd. (SEZ), IDA Uppal, Telangana - 500 039, India

LOS ANGELES

6565 W Sunset Blvd, Ste 525, Los Angeles, CA 90028

MUMBAI

Mindspace Business Park (SEZ), Airoli, Navi Mumbai - 400 708, India