Associate Technical Services Engineer

3 weeks ago


Hyderabad, India MNR Solutions Full time

Job Description :


We are looking for a motivated and skilled Associate Technical Services Engineer to join our team in Hyderabad. The ideal candidate will have 2 to 5 years of experience in technical services, with a strong focus on problem-solving and customer support.

Key Responsibilities :

- Technical Support : Provide technical assistance and support to customers, troubleshooting hardware and software issues.

- Incident Management : Respond to and manage service requests, ensuring timely resolution of issues.

- Customer Interaction : Communicate with clients to understand their technical problems and provide appropriate solutions.

- Documentation : Maintain detailed records of service requests, solutions provided, and other relevant information.

- Product Knowledge : Stay updated with the latest product features and technical specifications to assist customers effectively.

- Collaboration : Work closely with cross-functional teams to escalate and resolve complex technical issues.

Skills Required :

- Strong technical knowledge in relevant areas such as hardware, software, and network systems.

- Excellent communication and interpersonal skills.

- Ability to work under pressure and handle multiple tasks simultaneously.

- Strong analytical and problem-solving abilities.

- Experience with customer support tools and platforms.

(ref:hirist.tech)

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