Associate Technical Services Engineer
6 days ago
Job Description :
As an Associate Technical Services Engineer, you will be responsible for providing technical support and troubleshooting services to ensure optimal performance and functionality of systems and applications.
Your role will involve :
Technical Support :
- Offer technical assistance to clients and internal teams for troubleshooting and resolving issues related to hardware, software, and network systems.
Incident Management :
- Manage and prioritize service requests and incidents, ensuring timely resolution and minimal disruption to business operations.
System Maintenance :
- Perform regular maintenance and updates on systems and applications to ensure they are up-to-date and functioning efficiently.
Documentation :
- Maintain accurate and detailed records of technical issues, resolutions, and service requests in the ticketing system.
Customer Interaction :
- Communicate effectively with customers to understand their technical issues and provide clear and concise solutions.
Collaboration :
- Work closely with other technical teams and departments to resolve complex issues and enhance overall service delivery.
Training :
- Provide training and support to junior team members and assist in developing best practices and procedures for technical support.
Qualifications :
Education :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience :
- 6 years of experience in technical support, system administration, or a related role.
Skills :
- Strong problem-solving and analytical skills.
- Proficiency in troubleshooting hardware, software, and network issues.
- Knowledge of operating systems, applications, and networking principles.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with ticketing systems and support tools.
Preferred :
- Certifications in relevant technologies or tools.
- Experience in a similar industry or technical environment.
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