
Sales Quality Analyst males only
2 weeks ago
Responsibilities
- To monitor and evaluate the performance of the CCEs and suggest their improvement areas
- To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.
- To take part in calibrations with the client, OPS, Training and help to resolve the disputes.
- To ensure the process is meeting Client KPIs such as CSAT and Quality scores
- To conduct Quality sessions to share areas of improvements based on the feedback of audits.
- Mock call and OJT certification of New Hire Batches
- Ensure higher Client satisfaction scores
- Identification of root causes and preparing Corrective actions
- To give inputs to the CCEs on their improvement areas
Key Deliverables
- Call audits as per plan, achieving quality levels as per KPI standards
Education
- Any Graduate
Professional Experience
- More than 1 year of work experience in relevant field
Job location - Navi Mumbai Turbhe
email at
.
-
Quality Analyst
3 weeks ago
Mumbai, Maharashtra, India Call 2 Connect Full timeJob Title: Quality Analyst - BPO (Sales Experience)Location: Malad (West), Mumbai, Maharashtra Job Type: Full-time | Work from Office (Onsite)Job Summary:Call 2 Connect is hiring an experienced Quality Analyst with a strong background in sales processes within a BPO environment. The ideal candidate will be responsible for monitoring and evaluating agent...
-
Mobile Sales
6 days ago
Santacruz, Mumbai, Maharashtra, India Zalani O-Line-O Full timeThe Person should have a minimum of 3 years of experience as an Mobile Sales person ONLY MALE SALESPERSON REQUIRE **Salary**: ₹12,000.00 - ₹20,000.00 per month Schedule: - Day shift Supplemental pay types: - Commission pay **Speak with the employer** +91 9867234562
-
Navi Mumbai, India Options King Research Analyst Full timeWe are hiring for Sales Executives for Share Market Research Analyst Company. Experienced and Freshers both can apply. Candidate must be a quick learner, should have basic computer knowledge, must have good communication skills and convincing skills. Experience 0 - 2 Years No. of Openings 7 Education Higher Secondary Role Sales Executive ...
-
Navi Mumbai, India Options King Research Analyst Full timeWe are hiring for Sales Executives for Share Market Research Analyst Company. Experienced and Freshers both can apply. Candidate must be a quick learner, should have basic computer knowledge, must have good communication skills and convincing skills. Experience 0 - 2 Years No. of Openings 7 Education Higher Secondary Role Sales...
-
Quality Analyst For Insurance Sales
2 weeks ago
Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob Title: Quality Analyst Insurance Outbound SalesLocation: AiroliCTC: Up to 5 LPAExperience: 2-4 yearsJob Overview:We are hiring a Quality Analyst to monitor and improve the performance of our outbound insurance sales team. The role involves call audits, compliance checks, feedback sharing, and ensuring high-quality customer interactions.Key...
-
Sales Quality Analyst males only
6 days ago
Navi Mumbai, Maharashtra, India Conneqt Full time ₹ 6,00,000 - ₹ 12,00,000 per yearResponsibilitiesTo monitor and evaluate the performance of the CCEs and suggest their improvement areasTo provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.To take part in calibrations with the client, OPS, Training and help to resolve the disputes.To ensure the...
-
Sales Executive- Male only
2 weeks ago
Mumbai, India Vivasvat revolutions Full timeLocation: Mumbai-based candidate only About the Role We are seeking a dynamic and enthusiastic Field Sales Counsellor with a background in Computer Science or IT to promote and sell AI & technology courses to students and young professionals across Mumbai. Profile: Field Sales Counsellor This role is ideal for recent graduates who are passionate about AI,...
-
Quality Analyst
3 days ago
Navi Mumbai, India TaskUs Full timeDescription Quality Analyst (India) What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on,...
-
Quality Analyst
5 days ago
Navi Mumbai, Maharashtra, India NOVAC Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description:-Hiring for Sales & Customer Care Quality Analyst for Novac Technology Solutions(Shriram Finance)Job profile:Performs call monitoring and provides trend data to management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Provides actionable data to various internal support...
-
Quality Analyst
1 day ago
Navi Mumbai, Maharashtra, India Digitide Full time ₹ 6,00,000 - ₹ 12,00,000 per yearPosition Title: Quality Analyst Banking/BFSI Contact CentreLocation: Turbhe, Navi MumbaiRole Overview: We are hiring a Quality Analyst with hands-on experience in auditing banking/BFSI sales or service calls. The role involves monitoring interactions, ensuring compliance, and driving improvements in service quality and customer satisfaction.Key...