Senior Operations Manager

3 weeks ago


Panjim, India 91HR Full time
HIRING FOR A SENIOR OPERATIONS MANAGER FOR AN INTERNATIONAL BPO COMPANY
This is a full-time, on-site job role at North Goa. We require a candidate who has had progressive experience into customer service operations in a BPO handling international clients and multiple processes.
LOCATION: NORTH GOA, GOA
SALARY: UPTO 18 LPA
EXPERIENCE: 8 TO 10 YEARS IN AN INTERNATIONAL BPO
INDUSTRY : Travel BPO
Requirements:
Graduate and above.
Proven experience in Customer Service operations management, with at least 8-10 years in a senior role in an international BPO.
Strong client management skills and the ability to build and maintain relationships.
Business Development by increasing existing accounts and maintaining recurring revenues.
Strong understanding of industry trends, technology updates, and best practices.
Exceptional leadership, communication, and interpersonal skills.
Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma - Yellow/Green Belt
Strategic thinker with a track record of driving operation

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