Associate, Specialist, Contact Centre, Consumer Banking, Technology And Operations
12 hours ago
Associate, Specialist, Contact Centre, Consumer Banking, Technology And Operations-(WD79506)Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Responsibilities Serve as the primary point of contact for dissatisfied customers, demonstrating empathy and a commitment to resolving concerns on the first contact. Conduct thorough investigations into complaints that cannot be resolved immediately, gathering information from relevant bank units and employees to ensure a comprehensive understanding of the issue. Manage the complaint process from the initial contact to the final resolution, ensuring a seamless and efficient experience for the customer. Identify trends and patterns in customer complaints, and work collaboratively with the team to implement process improvements and enhance the overall customer experience. Maintain detailed records of all customer interactions and complaint resolutions, ensuring compliance with internal policies and regulatory requirements. Provide regular updates and reporting to management on the status of customer complaints and the effectiveness of the complaint resolution process. Requirements Minimum 5 years of experience in a customer service or complaint handling role, preferably within the banking or financial services industry. Strong communication and interpersonal skills, with the ability to effectively engage with customers, colleagues, and stakeholders at all levels. Excellent problem-solving and analytical skills, with the ability to quickly identify the root cause of issues and develop effective solutions. Demonstrated ability to work independently and as part of a team, with a focus on delivering high-quality customer service. Proficient in the use of relevant software and systems, with the ability to maintain accurate records and generate reports as required. Thorough understanding of the banking industry, regulatory requirements, and best practices in customer complaint management. Primary Location :India-Tamil Nadu-DBS Bank CentreJob :Customer ServiceSchedule :RegularEmployee Status :Full-time:Job Posting :Nov 24, 2025, 8:00:00 AM
-
Chennai, India DBS Bank Full timeAssistant Officer, Specialist, Contact Centre, Technology and Operations-(WD79330)Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the...
-
Chennai, Tamil Nadu, India DBS Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Chief Manager- Contact Centre Operations
1 week ago
Chennai, India Saaki Argus & Averil Consulting Full timeAbout Client: A leading NBFC Job Title: Contact Centre - Chief Manager Grade - M3 Location: Chennai Experience: 11+ years Job Responsibilities: Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety of...
-
Chennai, Tamil Nadu, India DBS Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Chennai, Tamil Nadu, India DBS Bank Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearResponsibilities* Serve as the primary point of contact for customers who have inquiries, concerns, or complaints related to their banking experiences* Actively listen to customer issues, demonstrate empathy, and work diligently to understand the root cause of the problem* Investigate and research customer cases thoroughly, leveraging internal systems and...
-
Technology Adoption Specialist
1 week ago
Chennai, India Sonata Software Full timeSonata Software Overview In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers. As a leading Modernization Engineering company, we aim to deliver modernization-driven...
-
Contact Centre Supervisor
2 weeks ago
Chennai, Tamil Nadu, India Relevantz Technology Services Full time**Job Title**:Contact Centre Supervisor - IT & Industry Aligned Services** **Location: Chennai** **Position Type: Fulltime** **Experience: 8 - 12 Years** **Skillsets Required: Call Center Tools, Ticketing Platform, Contact Centre.** **Responsibilities**: The Contact Center Supervisor is responsible for leading day-to-day voice and non-voice support...
-
Chennai, India DBS Bank Full timeAssociate, VRM Team Lead, Consumer Banking Group-(WD77988)Primary Location :India-Tamil Nadu-DBS Bank CentreJob :Product SalesSchedule :RegularEmployee Status :Full-time:Job Posting :Oct 20, 2025, 8:00:00 AM
-
Team Lead
2 weeks ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to : - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness on their KRA...
-
Team lead
2 weeks ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to Deebathra. POSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness...
