Assistant Officer, Specialist, Contact Centre, Technology and Operations
18 hours ago
Assistant Officer, Specialist, Contact Centre, Technology and Operations-(WD79330)Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Requirements Responsibilities Provide exceptional customer service and support to corporate banking clients through various communication channels, including phone, email, and chat Assist clients with inquiries, requests, and troubleshooting related to their banking products and services Collaborate with cross-functional teams to ensure seamless resolution of client issues Maintain accurate and up-to-date records of client interactions and transactions Identify opportunities to enhance the client experience and provide feedback to the management team Participate in continuous learning and development activities to stay informed of industry trends and best practices Requirements Minimum 2 years of experience in a customer service or contact center role, preferably in the banking or financial services industry Strong communication and interpersonal skills, with the ability to effectively interact with clients from diverse backgrounds Excellent problem-solving and analytical skills, with the ability to think critically and provide effective solutions Proficient in the use of relevant banking and customer relationship management (CRM) systems Ability to work in a fast-paced, dynamic environment and adapt to changing priorities Commitment to providing exceptional customer service and a passion for the banking industry. Primary Location :India-Tamil Nadu-DBS Bank CentreJob :Customer ServiceSchedule :RegularEmployee Status :Full-time:Job Posting :Nov 17, 2025, 8:30:00 PM
-
Chennai, Tamil Nadu, India DBS Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Chennai, Tamil Nadu, India DBS Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearBusiness FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...
-
Chief Manager- Contact Centre Operations
5 days ago
Chennai, India Saaki Argus & Averil Consulting Full timeAbout Client: A leading NBFC Job Title: Contact Centre - Chief Manager Grade - M3 Location: Chennai Experience: 11+ years Job Responsibilities: Managing the day-to-day performance of the Contact Centre Operations and expected to shape the future of Contact Centre Operations being committed to deliver a great customer contact experience through a variety of...
-
Team Lead
2 weeks ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to POSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness on their KRA...
-
Team Lead
1 week ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to : - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness on their KRA...
-
Team Lead
1 week ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to : - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness on their KRA...
-
Team lead
7 days ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to Deebathra. POSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness...
-
Team lead
1 week ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to Deebathra. POSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and enable individual awareness...
-
Team Lead
2 weeks ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to Deebathra.Abrahamgnanadass@movate.comPOSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and...
-
Team Lead
2 weeks ago
Chennai, India Movate Full timeHiring for Team Lead - Operations ( Contact Centre/ BPO /Call centre)Interested candidates inbox your resumes to Deebathra.Abrahamgnanadass@movate.comPOSITION: - Team Leader - OperationsLOCATION: - Chennai, IndiaJOB PROFILE:-Educate/Remind & Review their respective team/individuals on their KRA goals & targets.Share Engineer Scorecard within the team and...
