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NOC Engineer

3 months ago

Noida, India Aeris IoT SaaS Full time
Job ProfileAs our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the-art collaborative workspace. Open desks, vibrant atmosphere, recreation space and round-the-clock fully stocked cafeteria are just some of the perks. We have one of the best health and insurance benefit schemes in the industry. With a lean process-based culture, we believe that written policies are a poor replacement for sound judgement.

So come and be part of this exciting times Aeris is going through

NOC Engineer Job DescriptionNetwork Operations Center (NOC) Engineers monitor applications and infrastructure for a IOT solution to proactively detect problems from a central location. They analyze problems, performtroubleshooting and incident response on the system, escalate to next level and track problems through to resolution.

Job DetailFunction: Global Service Operations CenterPosition: NOC engineerLocation: Noida

Responsibilities:

1. Alarms monitoring of Aeris application and infrastructure2. Proactively identify the problem and take the defined actions based on scripted method of procedures3. Provide expertise in monitoring to department peers4. Escalate the issue to next level and ensure the problem resolution5. Page the stake holders and Set-up the Incident management bridge for problem resolution6. Document the problem, impact and resolution delivered by SMEs7. Managing multiple cases at one time while adding procedural documentation8. Manage your workload by accurately gauging timelines and meeting timelines9. Required to work in 24*7 shift

Candidate Prerequisites

- Qualifications: Degree within Electronics Engineering/Telecommunication Engineering/ Computer Science/Computer Engineering or equivalent.- Years of experience: 2-5 years- Technical and/or functional skills:

- Consistent success in NOC or in an IT helpdesk within a high traffic, global enterprise

environment.

-

- Experience with Zendesk, Jira or ticket tracking best practices

- Excellent written and verbal communication

- Experience with diagnostic tools and reading and interpreting logs

- Excellent organization skills

- A curious mindset and a passion for continued learning, staying abreast of new technology

and techniques

-

- Service Performance indicators and their interpretation.

- Working experience in either Access, Core, Transport networks

- Knowledge of routers/switches/firewall desired but is not mandatory

- Personality attributes:

- Must possess strong interpersonal skills and have the ability to interact with all levels of

employees in a professional manner.

-

- Must possess good communication skills and fluent in English speaking and Writing.

- Strict adherence to company policies, confidentiality, and mature judgment must be

always demonstrated

-

- Desire to excel, capability to drive the solution of a problem and flexibility in work schedule

- Consistent attention to detail

- High level of commitment

- Team Player

- Customer focus approach and sense of urgency

- Ready to work in shifts 24x7