
Senior Manager Governance Controls
19 hours ago
We are seeking a highly skilled and strategic Senior Manager Governance Controls & Excellence to drive efficiency, governance, and process excellence across the COO domain. This role will work closely with the COO, function heads, and cross-functional teams to design and implement systemic, productivity-oriented processes that enable sustainable organizational growth.
The role demands a blend of financial acumen, process transformation expertise, and governance oversight, with a strong focus on business efficiency, regulatory alignment, and technology-led improvements.
Key Responsibilities
Process Improvement & Excellence
- Lead business transformation projects to enhance efficiency, reduce turnaround times (TATs), and improve customer experience.
- Drive process re-engineering initiatives aligned with stakeholder, distributor, and regulatory expectations.
- Design process flows and frameworks for new requirements, regulatory guidelines, product launches, and process enhancements.
- Review critical operational processes (New Business, Underwriting, Policy Servicing, Complaints, Claims, etc.) to strengthen governance and compliance.
Process Management & Governance
- Guide functions to standardize processes, implement best practices, and improve productivity.
- Monitor KPIs, dashboards, and MIS to track performance, provide constructive challenge, and ensure efficiency.
- Facilitate the adoption of technology solutions as key levers to improve accuracy, scalability, and cost efficiency.
- Collaborate across COO functions to ensure integrated and non-siloed operations.
- Evaluate and challenge technology investments based on cost-benefit analysis, industry maturity, and business impact.
Strategic & Advisory Role
- Act as a trusted advisor to the COO and function heads by constructively challenging the status quo and driving cross-functional improvements.
- Support budgeting, forecasting, and strategic planning initiatives to align governance practices with business objectives.
- Provide oversight on vendor management and process improvements for Operations and IT functions.
Qualifications
- Education: Chartered Accountant (CA) – mandatory
- Experience: 6–11 years in governance, audit, process excellence, or transformation roles (Insurance/BFSI preferred).
- Strong understanding of regulatory guidelines, critical operational processes, and risk governance.
- Proven ability to drive process improvements, cost efficiency, and business transformation projects.
- Strong analytical, strategic thinking, and leadership skills.
Key Skills
- Governance Controls & Excellence
- Process Re-engineering & Excellence
- Business Transformation Projects
- Regulatory Compliance & Oversight
- Process Management & Standardization
- Technology & Automation for Efficiency
- Vendor & Stakeholder Management
- Audit, Risk & Controls
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