Travel Sales Consultant

7 days ago

Gandhinagar, India Trawill Full time

Role Overview: We’re looking for a highly motivated, customer-obsessed, and performance-driven Travel Consultant to join our core team at Trawill. In this role, You’ll be responsible for driving revenue by converting inbound leads, upselling/cross-selling travel packages, understanding customer’s travel needs, crafting customized luxury travel plans, and delivering a flawless journey from planning to post-trip follow-up. This is a role for someone who thrives on consultative selling, enjoys designing meaningful travel experiences, and is looking for long-term growth within a fast-evolving travel startup. Key Responsibilities: Convert qualified leads into successful bookings through insightful consultation and persuasive selling. Design and customize interest-based travel itineraries that align with client preferences and budgets. Provide expert advice on destinations, accommodations, activities, visas, and flights. Own the entire sales cycle from inquiry to booking, on-trip support, and post-trip feedback. Consistently follow up via calls, WhatsApp, and email to drive timely conversions. Upsell and cross-sell relevant add-ons and premium experiences to increase revenue per client. Maintain accurate and up-to-date records in the CRM; ensure high standards of process hygiene. Follow internal SOPs diligently across communication, documentation, and coordination workflows. Leverage AI tools (e.g., ChatGPT, itinerary builders) to streamline proposals and improve efficiency. Ensure post-sales service excellence by proactively resolving client queries or trip-related issues. Take complete ownership of assigned tasks and consistently meet or exceed performance targets. Experience: Minimum 3 years of experience in B2C/B2B travel sales, tourism, or hospitality. Strong exposure to international destinations, customer servicing, and package pricing. Skills: Excellent communication, negotiation and persuasion skills. Comfortable using AI-based tools (ChatGPT, itinerary generators, etc.) for travel planning and communication. Strong grasp of CRM platforms. Self-disciplined, organized, and goal-oriented. Comfortable working in a target-driven and fast-paced environment.

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