Salesforce Administrator

2 weeks ago

Chennai, Tamil Nadu, India Movate Full time

Position – Permanent

Role – Salesforce Support Analyst

Experience – 3 – 5 Years

Location – Chennai / Bangalore (Work from Office)

Responsibilities

  • Provide technical and application support to users by identifying, diagnosing, and resolving issues.
  • Handle incident management, ensuring timely resolution within SLAs.
  • Troubleshoot issues related to SQL queries, data discrepancies, and reporting tools.
  • Collaborate with developers, QA, and business teams for effective issue resolution and process improvement.
  • Document issue resolutions, troubleshooting steps, and FAQs for knowledge management.
  • Monitor and maintain application health checks, jobs, and integrations.
  • Escalate unresolved issues to the appropriate teams while ensuring regular updates to stakeholders.
  • Participate in root cause analysis (RCA) and provide recommendations to prevent recurrence.

Required Skills

  • 3 – 5 years of experience in application or technical support roles.
  • Strong knowledge of SQL, with ability to write and troubleshoot queries.
  • Experience with ITSM tools for ticketing and incident management.
  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication skills to interact with end-users and stakeholders.
  • Ability to multi-task and prioritize in a fast-paced environment.

Preferred Skills

  • Exposure to SSRS or reporting tools for basic report troubleshooting.
  • Experience in financial services, healthcare, or enterprise applications support.
  • Knowledge of ITIL frameworks and practices.
  • Familiarity with scripting languages like PowerShell or Python for automation.

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