Customer Support

4 weeks ago


mumbai city andheri, India Noblehire Full time
Customer Support at TechMahindra The role of Customer Support at TechMahindra is crucial in ensuring customer satisfaction andretention. The individual in this position will be responsible foraddressing customer inquiries resolving technical issues andproviding exceptional support for a wide range of products andservices.KeyResponsibilities:
  • Responding tocustomer inquiries via phone email andchat
  • Diagnosing and troubleshooting technicalissues
  • Providing accurate and timelyinformation to customers
  • Resolving product orservice problems by clarifying the customerscomplaint
  • Escalating unresolved issues to theappropriate internal teams
  • Documenting customerinteractions and transactions
  • Ensuring customersatisfaction and retention
  • Contributing to teamefforts to achieve customer supporttargets
  • Updating knowledge of products andservices through training andselfstudy
  • Adhering to customer support policiesand procedures
RequiredQualifications:
  • Bachelors degree inIT or related field
  • Proven experience in acustomer support role
  • Strong communication andinterpersonal skills
  • Excellent problemsolvingabilities
  • Technical knowledge and understandingof hardware and software products
  • Ability tomultitask and prioritize workloadeffectively
  • Familiarity with CRM systems andpractices
  • Ability to adapt to new technologiesand processes
  • Customeroriented mindset with afocus on delivering highqualityservice
  • Willingness to work in shifts andhandle complex customerissues

Process Vodaphone SplusDesignation Customer Support Associate(CSA).
Criteria Graduate / HSC Fresher HSC and Graduates 6 Months Year of inboundcustomer service Experienced canapply JobProfile Have to resolutecustomers query over on inbound Calls Shouldbe between 18 to 35 YearsShiftTiming: Male 24*7 rotationalshifts Females Day Shift 7am to 8 PM (Any9hrs)1 Rotational WeekOff.
Salary: HSC Fresher GraduateFresher (Monthly 17000 in hand )Any BPOinbound customer service 6 Months of experience (Monthly 19000 inhand)

communication,customerservice,multitasking,customersatisfaction,bpo



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