Associate Director of Operations
4 weeks ago
Position: Associate Director of Operations
Location: Hyderabad
Reporting to: Site Leader/ SVP Operations
Type: Full-time
Shift US working hours
Role and Responsibilities:
As the Associate Director of Operations for Operations, you will be responsible for overseeing the day-to-day operations,
fostering a positive work culture, and driving the team towards achieving performance targets.
Your role will encompass the following responsibilities:
Team Leadership:
Provide strong leadership, mentorship, and guidance to the Contact Center team, including managers and supervisors.
Foster a collaborative and customer-centric culture that empowers employees to deliver outstanding service.
Operational Excellence:
Set and monitor operational goals, KPIs, and performance metrics to ensure optimal team performance and efficiency.
Implement strategies to improve key metrics, such as customer satisfaction, first-call resolution, average handle time, and
service level agreements.
Process Improvement:
Identify process gaps and inefficiencies within the Contact Center operations and implement continuous improvement
initiatives.
Collaborate with cross-functional teams to streamline processes and enhance customer service delivery.
Quality Assurance:
Develop and maintain quality assurance programs to ensure consistent delivery of high-quality customer interactions.
Conduct regular quality assessments, provide coaching, and develop training plans for team members.
Stakeholder Management:
Build strong relationships with internal departments to align Contact Center operations with overall company goals.
Collaborate with clients or partners to understand their needs and provide insights to enhance service delivery.
Budget Management:
Assist in creating and managing the budget for the Contact Center operations, optimizing resources for maximum
efficiency.
Technology and Innovation:
Stay updated on industry trends, emerging technologies, and best practices in contact center operations.
Recommend and implement technology solutions that improve agent productivity and enhance customer experiences.
Reporting and Analytics:
Generate regular reports and analytics to measure performance and provide insights to senior management.
Use data-driven insights to make informed decisions and drive continuous improvement efforts.
Qualifications:
Bachelors degree in (relevant field); Master's degree preferred.
10+ years of proven experience in contact center management, including (X+) years in a leadership role.
Strong understanding of contact center operations, customer service best practices, and performance metrics.
Excellent leadership and communication skills, with the ability to motivate and develop teams.
Proven experience in process improvement, change management, and project management.
Strong analytical and problem-solving abilities with a data-driven approach.
Proficiency in using contact center software, CRM systems, and reporting tools.
Exceptional interpersonal skills and the ability to collaborate effectively with various stakeholders.
-
Associate Director of Finance
7 days ago
hyderabad, India Eruvaka Technologies Full timePurpose of the Job:The Associate Director - Finance is accountable for managing an effective and efficient operation of the financial reporting and accounting function.He/she is responsible for the overall financial administration of the entity, including the ledger management, administrative organization and application management (financial systems and...
-
Director, Operations
4 weeks ago
Hyderabad, India Ascensus Full timeThe Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high...
-
Associate Director of Finance
7 days ago
Hyderabad, India Eruvaka Technologies Full timePurpose of the Job:The Associate Director - Finance is accountable for managing an effective and efficient operation of the financial reporting and accounting function.He/she is responsible for the overall financial administration of the entity, including the ledger management, administrative organization and application management (financial systems and...
-
Associate Director of Finance
7 days ago
Hyderabad, India Eruvaka Technologies Full timePurpose of the Job:The Associate Director - Finance is accountable for managing an effective and efficient operation of the financial reporting and accounting function.He/she is responsible for the overall financial administration of the entity, including the ledger management, administrative organization and application management (financial systems and...
-
Associate Director of Finance
7 days ago
hyderabad, India Eruvaka Technologies Full timePurpose of the Job: The Associate Director - Finance is accountable for managing an effective and efficient operation of the financial reporting and accounting function. He/she is responsible for the overall financial administration of the entity, including the ledger management, administrative organization and application management (financial systems and...
-
Director, Operations
4 weeks ago
Hyderabad, India Ascensus Full timeThe Director of Core Operations is responsible for leading several teams of associates and developing strong working relationships with our internal clients. This position will be involved in defining the operational strategies to efficiently meet client expectations; developing the process and implementation of an annual business plan; maintaining a high...
-
Associate Director of Sales
4 weeks ago
Hyderabad, India Hyatt Corporation Full timeAssociate Director of Sales Park Hyatt Park Hyatt Hyderabad IN - TG - HyderabadSalesDepartment Head/ManagerFull-timeReq ID: HYD001558Local Summary You will be required to assist in providing leadership in all selling activities within the hotel, working closely with the Rooms, Food and Beverage and other revenue-generating departments to maximise...
-
Service Operations Associate
4 weeks ago
Hyderabad, India Cornerstone OnDemand Full timeWe're looking for a Service Operations Associate This role is Office Based Job Title: Service Operations Associate Role Overview: The Service Operations Associate is responsible for performingoperations tasks within the Global Service Operations team. This includes activities such as reporting& analytics, project support, and providing...
-
Associate Director Finance
4 weeks ago
hyderabad, India Indian School of Business Full timeJob PurposeHandling of Statutory compliances, both direct and indirect taxes, Banking, Secretarial Compliances, Trust Accounts and Associate Companies -Compliance and Accounts etc.,JobOutlineAt ISB, Finance plays a key role in controlling and managing the financials of the institute. The department also handles all the legal matters as well as all aspects...
-
Associate Director Finance
4 weeks ago
Hyderabad, India Indian School of Business Full timeJob Purpose Handling of Statutory compliances, both direct and indirect taxes, Banking, Secretarial Compliances, Trust Accounts and Associate Companies -Compliance and Accounts etc., JobOutline At ISB, Finance plays a key role in controlling and managing the financials of the institute. The department also handles all the legal matters as well as all...
-
Associate Director Finance
4 weeks ago
Hyderabad, India Indian School of Business Full timeJob Purpose Handling of Statutory compliances, both direct and indirect taxes, Banking, Secretarial Compliances, Trust Accounts and Associate Companies -Compliance and Accounts etc.,JobOutline At ISB, Finance plays a key role in controlling and managing the financials of the institute. The department also handles all the legal matters as well as all aspects...
-
Associate Director Finance
4 weeks ago
Hyderabad, India Indian School of Business Full timeJob Purpose Handling of Statutory compliances, both direct and indirect taxes, Banking, Secretarial Compliances, Trust Accounts and Associate Companies -Compliance and Accounts etc.,JobOutline At ISB, Finance plays a key role in controlling and managing the financials of the institute. The department also handles all the legal matters as well as all aspects...
-
Operations Associate
4 weeks ago
Hyderabad, India Sahibandhu Fintech Full timeJob Requirements Job Title: Operations AssociateCompany Name: Sahibandhu FintechLocation: Kukatpally, HyderabadSalary: â¹15,000 - â¹25,000 per month + IncentivesEmployment Type: Full Time, ContractJob Description:Sahibandhu Fintech is hiring for the position of Operations Associate in Kukatpally, Hyderabad. As an Operations Associate, your...
-
Director, Legal Operations
2 weeks ago
Hyderabad, India Orbcomm Full timeA little bit about the role:The Director of Legal Operations will join ORBCOMM to lead the implementation and management of our contracts database, including the implementation of workflow tools designed to increase the efficiency of the internal contracts approval process for customers and vendors, as well as negotiate customer and vendor contracts. This...
-
Associate Dean
3 weeks ago
hyderabad, India SVKM's Narsee Monjee Institute of Management Studies (NMIMS) Full timeAssociate Dean (School of Business Management) - HyderabadThis is a leadership position that requires a combination of academic prowess and administrative skills, as also the networking competencies. Associate Deans at the campuses work administratively under the campus Director but functionally report to the Dean of the School at the main campus in Mumbai....
-
Associate Director- SAP Analytics Practices
1 week ago
Hyderabad, India Phoenix Business Consulting (Intelligent Enterprise) Full timeJob Role: Associate Director - SAP Analytics Practices.Experience: 12+years.Knowledge in multiple reporting platforms ->SAP BI, Snowflake, Data sphere etc.Knowledge in Visualization tools ->SAP SAC, SAP BO, Tableau etc.Must haveexperience as a Data Architect.Must haveknowledge ETL/ELT.Must have experience in building Enterprise reporting on Financials, HR,...
-
Associate Director of Events
4 weeks ago
Hyderabad, India Accor Full timeCompany Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilit Job Description...
-
Hyderabad, India Indian School of Business Full timeJob PurposeHandling of Statutory compliances, both direct and indirect taxes, Banking, Secretarial Compliances, Trust Accounts and Associate Companies -Compliance and Accounts etc.,JobOutlineAt ISB, Finance plays a key role in controlling and managing the financials of the institute. The department also handles all the legal matters as well as all aspects...
-
Director- Banking Operations
3 weeks ago
Hyderabad, India Credence HR Services Full timeWe are hiring a Director- Banking Operations for a client in Hyderabad. Manage Service Delivery: Oversee the end-to-end service delivery operations for both retail and commercial banking segments, ensuring efficient and effective service levels that meet or exceed customer expectations. Team Leadership: Lead and inspire a diverse team of professionals,...
-
Hyderabad, India iimjobs Full timeDirector - Sales & OperationsKey responsibilities include:Managing Customer Experience:- Implement strategies to enhance and maintain a positive and enjoyable customer experience within the park.- Develop initiatives to exceed guest expectations and uphold the brand's commitment to delivering products and services Beyond Expectations.- Business Development...