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Vice President

1 month ago

India Mashreq Full time

Product Owner - GTB Channels - Treasury and Trade Product Management solutions - Banking Product Owner Background


Job Purpose


GTB Channels Product Owner plays a crucial role in developing digital products that align with both user experience and business requirements. The Channels Product Owner (PO) role will have overall accountability and ownership of building, developing, enhancing and solutioning the Wholesale Banking channels proposition such as Web (NEO Corporate), APIs, Mobile, Host to Host (H2H), SWIFTnet and Third party connectivity solutions for Cash and Trade products. The incumbent will be responsible to build digital solutions in close collaboration with GTB Product (Cash and Trade) and CIBG Technology. Key part of the job will be to gather requirements, writing use cases, user stories, Business Requirement Documents (BRD), development roadmaps, maintain the backlog, roll out functionalities, implement user-centric design methodology and support key client mandates through digital channels. The role requires strong understanding of digital connectivity requirements, channels solutions for Payments, Collections and Trade Finance products & processes such as online banking platforms, SWIFT, APIs etc.


Key Responsibilities

Channel product development – Develop GTB channel proposition by implementing user-centric design methodologies, own backlog and work with the Product managers, PMO office to ensure customer connectivity and channel solutions are prioritized and abide by the specifications and expectations as set by Product Management, Regulators, and Clients working environments. Execute Channel Strategy – know the market landscape and key drivers, target market and client segments, build channel connectivity and capability , and track the usage w.r.t. client adoption, functional utilization, digital penetration, volumes/revenues flow through channels, capability assessment and continuous improvement in channel offerings. Drive Digital Innovation – establish processes and checkpoints to identify opportunities to develop new products and enhance existing channel solutions, based on market/sales feedback, client needs and/or regulatory changes. Priorities' the development pipeline based on a sound commercial assessment of each opportunity and review the quality of investment plans before the team seeks formal approvals. Define the future roadmap for an Enhanced Value Proposition (EVP) to stay ahead of the market and position Mashreq as the leading innovator in the region.

Commercialese Digital Propositions – lead a commercialization efforts for each channel solutions, develop marketing/sales materials, product training for Sales and Coverage and client education events. Track and monitor execution of these plans through regular reviews and identify any issues where help is required to remove roadblocks. Customer Experience –ensure highest channel product quality and client usability, ensure all enhancement value is captured and agreed by proudest management Expertise - Domain knowledge in Corporate Banking Digital Channels, User Interface and User Experience (UI/UX) along with Transaction Banking products such as Cash Management, Payments, Trade and Supply Chain with meaningful exposure to digital transformation and client implementations.

Collaborate with Product Management – ensure the scope of each channels product build/enhancement is clearly defined in relevant Business Requirements Documents or user stories and touch base with Product Managers to ensure product inputs are provided and support key deliverables such as the development of test cases, standard operating procedures, and product implementation guides Stakeholder Management - Engage directly with senior stakeholders in Sales, Services, C;ient Experience, Operations, Service, Technology, Risk, Legal and Compliance to ensure they are supporting key improvement initiatives. Key Measures

Resource Management – Accurate development estimation and efficient deployment of resources Product Innovation – new digital channel capability or enhancements for GTB products Best in class client experience , speed and intuitive user experience, frictionless digital offerings Product Governance – adherence to GTB and bank compliance frameworks Team Development – contribute in development of team, team satisfaction Stakeholder Management – effective stakeholder engagement.


Operating Environment, Framework and Boundaries, Working Relationships


There is increasing innovation in Digital banking and services including the development of API strategies where tighter integration to client eco systems is the trend. At the same time existing clearing systems are undergoing significant technological changes with the adoption of ISO20022XML messages replacing traditional SWIFT MT messages, the adoption of instant payments in many jurisdictions, new interconnections between different clearing systems (sometimes across countries), and the evolution of these clearing systems as the rails behind alternative payment methods.

Against this backdrop, channel management services are highly regulated and subject to strict anti-money laundering, anti-terrorist financing and sanctions related regulations across all jurisdictions. Ensuring the development and growth of these products and services does not breach these various regulatory requirements is critical.

Balancing compliance concerns with product innovation is a balancing act that this role needs to manage whilst also driving faster growth in liabilities and revenues.

Critical to achieving this balance is the management of the channel products and competing issues whilst not losing sight of the end goals – innovating and growing the GTB business.

From a stakeholder perspective, it will be critical to engage and influence partners from Product, Sales, Legal, Compliance, Risk, Technology and Operations in order to keep driving the channel product development agenda whilst also working closely with Sales and Coverage to commercialese products and deliver revenues.


Problem Solving


  • Taking an analytics driven approach to understanding markets, product performance and issues so problems are addressed in a fact-based manner
  • Explore alternatives to conventional approaches and solutions when designing new products and processes, e.g., ‘digital first’ mindset, encouraging buy vs build to speed delivery, partner with disruptors to access new markets, etc.
  • Helping the team understand where the biggest operational gains can be made and encouraging them to engage with Operations and Technology partners to re-engineer and digitise back-office processes to deliver service and product improvements
  • Leveraging a strong knowledge of regulatory constraints and requirements to ensure products operate within acceptable risk parameters.


Decision Making Authority & Responsibility


  • Primary management accountability for all channels offerings
  • Senior decision-maker on all day-to-day product management issues in this area
  • Responsible for overall health, growth, and performance of cash management products


Knowledge, Skills and Experience


  • Minimum 10 years product design experience in wholesale banking channels; with and commercial success
  • Strong understanding of Transaction Banking Product, processes and Channels catered to cash management products ideally in global or large regional bank
  • Track record developing and successfully commercializing multiple new digital products
  • Experience in agile product and technology development approaches
  • Strong people management skills
  • Strong analytical and data rationale mindset
  • Strong communication ability and executive impact
  • Strong communication ability and executive impact