Team Leader- Freight forwarding

3 weeks ago

Coimbatore, India Dtech Information technology and outsourcing pvt limited Full time

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, or CRM tools related to pricing, shipments, and service support.
  • Prepare and coordinate price quotations, tenders, and rate cards in collaboration with the pricing team.
  • Assist UAE-based clients with real-time updates, order tracking, service status, and issue resolution.
  • Communicate with UAE-based internal teams (e.g., Sales, Logistics, Finance) to ensure timely responses and accurate pricing.
  • Maintain pricing records, respond to RFPs/RFQs, and update CRM/systems with the latest information.
  • Follow up on quotations and pricing offers to convert leads and support account retention.
  • Handle customer complaints professionally and escalate unresolved issues as needed.
  • Support sales team with backend documentation and pricing reports.
  • Ensure compliance with UAE business practices and customer expectations.

Required Skills and Qualifications:

  • Bachelor's degree/Master's degree in logistics or equivalent.
  • 1–5 years of customer service experience
  • Strong understanding of pricing processes in logistics, retail, or services.
  • Ability to work UAE business hours and handle UAE clients professionally.
  • Proficiency in MS Excel, CRM tools, and ERP systems (e.g., SAP, Salesforce).
  • Strong organizational and multitasking skills.
  • Attention to detail and problem-solving attitude.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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