Sr. Lead Technical Specialist

3 weeks ago


india Hexagon India Full time

Hexagon Manufacturing Intelligence (HMI) is looking for Lead Engineer-Product Application to join the ACS team in Pune, India.


Roles and Responsibilities for Lead Engineer-Product Application

Oversee day to day support operations.

Provide technical support to customers across the world via phone/web/e-mail.

Willing to work in shifts.

  • timely liaison with vendors and internal teams regarding problems, fixes, and required enhancements.
  • handle customer escalations.
  • customer supports reports as an when required.
  • training plan to enhance team’s skills.
  • the current support processes for improvements.
  • team to create knowledge articles.
  • team performance.

Required Knowledge, skills, and qualities.

Graduate/Post-Graduate, with an 8-10 years’ work experience in the technical support, 2 years in Team lead position.

Experience of Service Management ticketing tools such as SFDC, JIRA.

Flexibility to work in shifts and provide support 24X7.

Confident, self-assured, and proactive, with strong interpersonal skills

Excellent communications skills - verbal, written and presentation.

Experience in networking, licensing, troubleshooting of software products.

Very good hands-on experience in using operating systems such as Windows/Linux

Experience in using remote assistance tools such as WebEx, remote desktop

Excellent teamwork skills

High customer orientation

Excellent command of English

  • of Cloud environment, Microsoft Azure, AWS an added plus
  • have experience working with global clients.
  • knowledge of Linux operating system is a must.
  • of Thales Sentinel license management system an added plus.



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