D&T Analyst II – ServiceNow

Position Title D&T Engineer II - ServiceNowFunction/Group Digital and Technology Location Mumbai/Pune Shift Timing General Role Reports to D&T Manager Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we’ve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through the provided Link Purpose of the role The ServiceNow Developer – Employee Center is responsible for architecting, developing, and enhancing a scalable, intuitive, and enterprise-grade Intranet experience on the ServiceNow platform. This role enables employees to easily access information, services, and communications through a modern digital workplace. By integrating internal and external content sources, optimizing user experience, and leveraging Employee Center capabilities, the Developer drives automation, efficiency, and consistent service delivery across the organization. Through strong alignment of business requirements with platform architecture, the role ensures end-to-end solutions that improve employee engagement, support enterprise operations, and maximize the strategic value of the ServiceNow platform. KEY ACCOUNTABILITIES Maintain and continuously improve Employee Center Pro portal, ensuring stability, usability, and alignment with evolving business needs. Manage and update Content Publishing frameworks for knowledge articles and service content. Enhance and troubleshoot custom widgets using JavaScript, Angular, HTML, and CSS. Support and refine Journeys and HR Core workflows to keep processes efficient and compliant. Maintain and optimize Virtual Agent for conversational workflows and self-service capabilities. Configure and sustain ServiceNow Mobile applications for seamless employee engagement. Monitor and maintain integrations with enterprise systems using REST/SOAP APIs. Ensure platform performance, security, and adherence to best practices. Collaborate with stakeholders to identify improvement opportunities and implement incremental enhancements. Research, evaluate, and implement proof-of-concepts for emerging ServiceNow functionalities, bringing forward innovative solutions to expand platform value. Mentor other developers with knowledge sharing and training opportunities. Create Technical Documentations as and when required. Partner closely with Solution Managers, Process Owners and Business Stakeholders to refine backlog priorities, analyse user stories, and translate requirements into effective design and technical specifications. Ensure custom enhancements adhere to coding standards, architectural guidelines, and ServiceNow best practices, while driving continuous improvement in solution quality. Support platform upgrades, clones, and patching activities, ensuring stability, compatibility, and minimal business disruption. MINIMUM QUALIFICATIONS 8+ years of overall ITSM experience with at least 6+ years of hands-on development experience in ServiceNow. Experience maintaining HRSD modules, including HR Journeys and Employee Center Pro. Familiarity with Content Publishing standards and governance Ability to troubleshoot and optimize integrations using REST/SOAP APIs Knowledge of authentication and security protocols (LDAP, SAML/SSO, SSL). Detail-oriented with strong problem-solving skills and ability to work in Agile environments Proficient in core ServiceNow components (e.g., Flow Designer, Notifications, Access Control, Reporting, Integrations, etc.). Experience with Agile methodologies, including working within scrum teams, backlog refinement, and sprint execution. Demonstrated ability to collaborate with stakeholders and translate functional requirements into technical deliverables. Excellent communication, problem-solving, and analytical skills, with strong attention to detail. Expert-level proficiency in ServiceNow HRSD solution development and configuration. Intermediate-level proficiency in Agile practices and influencing skills to drive outcomes within cross-functional teams. Preferred: Exposure to AI-driven solutions, POCs, or emerging ServiceNow capabilities. PREFERRED QUALIFICATION Degree in IT related education ServiceNow Certified ServiceNow Administrator (CSA) ServiceNow Certified Application Developer (CAD) Hands-on experience with Service Portals, HR Core, HR Journeys, Virtual Agent, and Mobile configuration.