Customer & Community Champion

1 week ago

Mumbai, India The Solved Skin Full time
Join The Solved Skin: We’re Looking for a Customer & Community Champion
The Solved Skin is on a mission to make it easy for people with skin concerns to have clear, healthy skin. Founded by Ex Unilever Couple, based out of Mumbai, The Solved Skin was started with a deep conviction in what good skincare looks like – Simple, Gentle, and effective – with products that do what they say they will. With great feedback from our initial set of consumers, we are now looking to reach out to many more, and looking for great help to get us there.
About the role
We are looking for someone who loves talking to and helping people. Someone who can be organized and structured, and create processes as needed. We want someone to answer customer’s queries, help give a great experience to users, find all the problems they are experiencing, and help build out solutions that can be systemized. It would be a great bonus if you have any experience running & building a community, where people can connect with the brand and each other.
Key Responsibilities
Understand the category, the products, the science behind them
Answer customer queries in an informed and smart manner
Speak to consumers and get insights and share with the team
Help build the retention funnel, and increase customer love & loyalty
Reply to people on Instagram, help make the brand presence felt everywhere
Handle outbound supply chain logistics
Bonus would be to help build a strong community
Who're we looking for
If you’re someone that genuinely enjoys speaking to people, understanding them, and helping them, guiding them, and thinking how you can make their lives better, you would enjoy this role. Our goal is to hire a people champion who helps build loyalty amongst those who try and use our products by constantly identifying improvement areas and also helping us fix them.
What you'll get
Lots of experience building a startup from early stages
Opportunity to build deep expertise in consumer behavior, potentially as a stepping stone to building a career in marketing/consumer experience/research
Working closely with founders and honing your problem solving skills
Cash - 4-5 LPA

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