Executive - Service Contracts Administration
1 month ago
Responsibilities:• Reviewing documentation related to a Service Contract in regards to accurate entry into the company's systems.• Contract management – Processing of new contracts, contract renewals and cancellations• Review and billing of services for equipment not under contract• Verification of accuracy of billing done per quotes or special promotions• Verification of accuracy of services reported by Field Engineers before releasing for billing• Follow up on requests from the credit department• Processing necessary credits• Accurate and continuous control of customer files and internal trackers• Follow up with customer accounts.• Creating new accounts as necessary• Being familiar with correct invoicing catalog numbers per product and region• Receiving incoming calls and addressing internal/external inquiries
Education : Bachelor’s Degree
Language : Strong proficiency in English, both oral and written
Schedule : Monday through Friday – 9hrs. Shift window 5:30pm – 5:30 am IST
Experience :2 years experience in Order to cash / Invoicing / Accounts receivableInternational voice calling
Skills :• Knowledge of payment and credit cycles.• Analytical thinking• High level of attention to details• Identify and solve problems with customer accounts.• Customer Focused (internal and external)• Strong communication skills, both verbal and written• Focused on service and understanding of accounts for your organization• Sense of urgency• Financial Background• Extremely Organized
Knowledge : SAP & MS Office (Excel)
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