Applications Support Engineer

5 days ago


Chennai, India Teamware Solutions ( A division of Quantum Leap Co Full time

Years of Experience : 5 To 7 years.

Location : Chennai.

Joining : Only immediate joiner to Serving Notice.


Job Description :


Incident Management :


- Respond promptly to incidents and troubleshoot issues.


- Diagnose and resolve technical problems, escalating to higher-level support as needed. Implement solutions to prevent recurring issues.


Problem Management :


- Analyze incident trends to identify root causes.


- Develop and implement permanent fixes to prevent future occurrences.


- Collaborate with development teams to improve application stability and performance.


Change Management :


- Participate in change management processes, ensuring that changes are implemented smoothly and without disruption.


- Test and validate changes before deployment to production.


Monitoring and Alerting :


- Monitor application performance and system health.


- Respond to alerts and take corrective action.


Documentation :


- Maintain accurate and up-to-date documentation for applications and processes.


- Create clear and concise incident reports and resolution documentation.


Qualifications :


Required :


- Strong understanding of SQL and Unix.


- Good knowledge of ITIL processes.


- Ability to work in shifts and flexible hours.


- Strong analytical and problem-solving skills.


- Excellent communication and interpersonal skills.


Preferred :


- Experience with DevOps tools (e.g., Jenkins, Ansible).


- Knowledge of Java and related technologies.


- Experience with automation tools (e.g., Autosys).


- Experience with IT service management tools (e.g., ServiceNow, Dynatrace).


- ITIL certification.


- Prior experience in application production support.


- Knowledge of payment and finance domain applications.

(ref:hirist.tech)

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