End User Devices Operations Services Specialist
2 weeks ago
As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.
We are an IT solution provider with coverage in more than 170 countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the world’s largest brands.
AVASO offers you an excellent growth opportunity with a strong global company and good money.
Website:- User Devices Operations Services SpecialistLocation:
Pune, IndiaJob Description :
Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.Assist end-users with device enrollment, application deployment, and configuration in Microsoft Intune.Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update Windows Defender security intelligence, Windows Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management.Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.Collaborate with other IT support teams to escalate and resolve more complex issues.Maintain accurate records of support activities and resolutions in a ServiceNow.Keep up-to-date with Microsoft Intune features, updates, and best practices.Participate in the development and maintenance of support documentation and knowledge base articles.Design and implement Intune configurations and policies to meet organizational needs.Conduct root cause analysis for recurring or severe Intune-related problems.Participate in the planning and execution of Intune migrations and upgrades.In-depth knowledge of Microsoft Intune architecture, policies, and features with understanding of Microsoft Intune and mobile device management.Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune are a plusProficient in Windows, iOS, and Android operating systems.Strong analytical and problem-solving skills.Excellent communication and collaboration skills.Ability to work collaboratively in a team environment.Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.Soft skills:Proven record of thoroughness and diligence as any mistake can affect 150,000 end pointsGood communication skills with stakeholdersDevOps/ITIL experience a plus
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