Mashreq | Lead Analyst Technology

1 day ago

india Mashreq Full time

Job Purpose


  • Responsible for managing the production support & Delivery for the Treasury Trading application of the bank.
  • Executing the support strategy of technology by achieving objectives and goals.
  • Responsibilities include, delivering unique service by providing high quality of support.
  • The role delivers information technology solutions to fulfil business and functional requirements.
  • Accountable for support and manage Trading applications that can impact the bank with huge financial losses, reputational issues, regulator warnings/penalties and also can incur huge operational losses.
  • Responsible to lead the application support function within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life cycle.


Key Result Areas


  • Responsible for achieving agreed SLAs
  • Conduct system analysis and provide support in response to user issues.
  • Provide technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
  • Review and evaluate business requirements against existing and proposed systems, providing a recommended approach to providing a solution.
  • Manage solution documentation (System Requirement Specifications - SRS) describing deliverables to meet requirements.
  • Helping the development team in explaining the Banking concept and to verify for the correct issues resolution/functionality developed by the team
  • Manage issue resolution activities by guiding & assisting development team and building a good functional repo with development teams ·
  • Verify production transfer documentation. ·
  • Verify root cause analysis (RCA) arising from production system disruption. ·
  • Monitor applications to ensure adequate system resources to process at production standards.
  • Provides technical guidance, information and instruction to other IT staff requiring broader subject knowledge.


Knowledge, Skills and Experience

  • Engineer / Postgraduate with 5+ years of experience in Treasury Platforms , Temenos T24 Platform hands on experience with product Support. ·
  • Should have worked on the Product Support and with respect to Business requirements ·
  • BS/B.tech Degree preferred. ·
  • More than 5 years of experience in similar role ·
  • Proficiency in Incident Management, Production Support, ITIL practices ·
  • Strong interpersonal communication skills · Experience in Banking Production Support is an advantage

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