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Technical Analyst 3-Support
2 weeks ago
Qualifications:
Technical degree in Computer Science, Management Information Systems, Engineering, or related field, or equivalent professional experience. Excellent proficiency in English language, both verbal and written. Demonstrated competence in Oracle O&M services or other Cloud Technologies. Experience as a domain expert (SME) on Oracle Enterprise Manager. Knowledgeable on Oracle Database, Operating Systems and Networking Concepts.
Personal Attributes:
Proven leadership abilities with a focus on getting results and fostering a collaborative team environment. Strong problem-solving and analytical skills, with a keen attention to detail. Exceptional communication and interpersonal skills, with the ability to build and maintain relationships at all levels. Demonstrated willingness to learn new technologies and share knowledge with others. Effective influencing and negotiating capabilities. Customer-centric mentality with a dedication to exceeding expectations. Confident and decisive decision-making abilities. Enthusiastic and adaptable, with a passion for driving continuous improvement. Organized and proactive, with a focus on achieving goals and objectives. Ability to coach and transfer knowledge effectively, including writing technical bulletins and delivering technical courses.
Career Level - IC3
Demonstrate technical expertise to ensure the resolution of complex product issues.
Collaborate closely with customers, support engineers, developers, and other partners to trouble shoot O&M product problems and provide timely solutions.
Drive initiatives to improve overall product quality, documentation, and customer satisfaction.
Oversee the installation, configuration, and maintenance Oracle O&M Cloud services.
Foster a culture of continuous learning and knowledge-sharing within the team.
Act as a liaison between the engineering team and management, providing insights and recommendations to drive strategic decision-making.
Work on critical customer issues, directing resolution efforts and consulting with management as needed.
Analyze workload, identify standard methodologies, and implement changes to improve team productivity and efficiency.
Promote technical and professional development within the team through mentoring, training sessions, and the creation/review of knowledge repository articles.
Champion a customer-focused approach and consistently deliver exceptional support services.
Demonstrate a strong commitment to maintaining expertise in relevant technologies and industry trends.
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