Service Desk Engineer

2 weeks ago


Hyderabad, India HTC Global Services Full time

Dear Candidate,

We have an opening for Service Desk Engineer for HTC Global Services.

Please share your updated resume on with below details -

We are Looking for Immediate joiners only

Candidate's Full Name (As Per Aadhar) -

Total Exp. -

Rel. Exp. (in Troubleshooting, Ticketing, O365) -

Rel. Exp. (in Windows, Desktop, Active Directory) -

Notice Period-

If serving Notice or not working, then mention your last working day -

ССТС -

ECTC -

Current Location -

Preferred Location -


JD

  • Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
  • Maintains passwords, data integrity and file system security for the desktop environment.
  • Communicates technical information to both technical and non-technical personnel.
  • Act as participant in the development of information technology and infrastructure projects.
  • Conducts training programs designed to educate an organization’s computer users about basic and specialized applications.
  • Triages, diagnoses and/or transfers work requests and incidents to appropriate groups.
  • Works on complex technical issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Determines best methods and procedures on new assignments and will coordinate activities with other personnel.

Handling the ticket backlog and day-to-day IT support activities


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